Lack of communication and professionalism.

am extremely disappointed with the service received from this rental agency, particularly from Justin.

From the start, the tenant agreed upfront and in writing (via WhatsApp) to a fixed standard monthly charge of R650 for water, sanitation, and refuse. This agreement was clear, accepted before occupation, and consistently paid for four months. I supp**** the agency with clear written proof of this agreement.

Despite having this information, the agency still sent an email to both myself and the tenant stating that the charge was being disputed and that I was required to provide municipal statements. This was done despite being informed multiple times that the charge is a fixed fee and not usage-based, and despite the agency having full access to the proof confirming the tenant’s agreement.

A major concern is the agency’s poor communication and lack of responsiveness. I had to constantly follow up over several days, repeatedly reminding Justin to forward the provided proof to the tenant. He was fully aware of the situation but failed to act timeously or communicate clearly, which unnecessarily escalated the matter and caused avoidable tension.

This matter could have been resolved quickly and professionally with proper communication and follow-through. Instead, the lack of responsiveness, delayed action, and unprofessional handling created frustration and wasted time.

I would caution other landlords and clients to be aware of these communication issues when considering this agency.