Premier umhlanga

I recently stayed at Premier Hotel Umhlanga and unfortunately my experience was disappointing, especially regarding housekeeping service.

Checkout time is clearly stated as 11:00, yet a housekeeper unlocked and entered my room at 10:00 to clean while I was still inside and preparing to leave. This made me feel rushed and uncomfortable. I had also requested an iron and had to wait about an hour for it to arrive, which delayed my preparations.

Because of the delay, I only started ironing around 11:00. At 11:23, the same housekeeper unlocked my door again and asked to remove the bed sheets while I was still in the room finishing up. I found this very unprofessional and not in line with the standards I expected from the hotel.

I understand that housekeeping has schedules to follow, but guests should still be given privacy and respect until the official checkout time. Unfortunately, this experience left me very disappointed. I hope management addresses this so that future guests have a better experience.