Refund delays...

Unfortunately had to cancel a well planned "girls trip" for January 2026. A deposit was paid in November 2025. Request for a refund was submitted before 20th December 25 with explanation and all required documents as per their refund process/policy. To date I have not received the refund and even though I have made weekly follow up calls, and I keep getting promised soneone will call me back, th call never comes... It is very unfortunate that I have been experiencing this very unpleasant issue as I was looking forward to rescheduling a trip at a future date. Not so much now...