Prepaid24
4.5|2,370 reviews
Responds in 42 hours 50 min
EG
Eugene G
1 reviews | Active since Member
04 Mar 2026, 11:29
******** RETENTION OF FUNDS & EVASIVE BUSINESS PRACTICES
Prepaid24 has been withholding my payment despite me fulfilling every single documentation request they’ve thrown at me. Every time I provide what they ask for, the goalposts move. First they lock me out of my account and sent wrong log in credentials knowing it wont work!
The most alarming part? When I requested a manager’s email to resolve this, I was told 'No' due to the POPIA Act. Let’s be professional: using privacy legislation as a shield to hide management from a financial dispute is not only a gross misinterpretation of the law, it is a massive red flag for any consumer.
I am no longer asking for an update; I am demanding my funds. If you value your money and expect transparent communication, stay far away from this business. They are quick to take your payment but will hide behind debunked excuses when you request for a refund, And I have screenshots of our chat as evidence.
I expect proof of payment by the end of business today, or I will be escalating this to the relevant Ombudsman and consumer protection authorities immediately."
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Replies (53)Prepaid24's replyOfficial
05 Mar 2026, 07:11 Dear Eugene,
Thank you for your message.
Please note that we were required to follow protocol and verify the documents you provided. We appreciate your patience while this process was completed.
We are pleased to inform you that your funds are now available in your Smartfund and may be used at your convenience.We sincerely apologize for the delay and assure you that we will do our best to ensure that this does not occur again in the future.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Thank you for your message.
Please note that we were required to follow protocol and verify the documents you provided. We appreciate your patience while this process was completed.
We are pleased to inform you that your funds are now available in your Smartfund and may be used at your convenience.We sincerely apologize for the delay and assure you that we will do our best to ensure that this does not occur again in the future.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Best regards,
Prepaid24's reply05 Mar 2026, 07:11
Official
Dear Eugene,
Thank you for your message.
Please note that we were required to follow protocol and verify the documents you provided. We appreciate your patience while this process was completed.
We are pleased to inform you that your funds are now available in your Smartfund and may be used at your convenience.We sincerely apologize for the delay and assure you that we will do our best to ensure that this does not occur again in the future.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Thank you for your message.
Please note that we were required to follow protocol and verify the documents you provided. We appreciate your patience while this process was completed.
We are pleased to inform you that your funds are now available in your Smartfund and may be used at your convenience.We sincerely apologize for the delay and assure you that we will do our best to ensure that this does not occur again in the future.
Should you require any further assistance, please do not hesitate to contact us. We are always here to help.
Warm regards,
The Prepaid24 Team
Nigel
Best regards,