Dreadful experience with Presidential Kids

I had a playhouse built by Presidential Kids, and unfortunately, the experience was extremely frustrating from start to finish. Communication was poor throughout the process — I was rarely updated on progress, and timelines were consistently changed without a heads up.

The level of professionalism left much to be desired. I was initially sent a used, dirty, cracked slide for the playhouse, which I had to request to be replaced (despite the owner saying she noticed this.) Even then, the new slide wasn’t properly installed — the team attempted to leave without securing it to the structure. During the initial installation, I was told the process would take 40 minutes, but it ended up taking several hours, running extremely late into the evening and disrupting our family dinner time.

The owner, Takiira, was particularly difficult to deal with. Her tone and attitude made me feel as though she was doing me a favor rather than providing a paid service, despite being significantly overpriced versus other providers. Before the job was even complete, she repeatedly followed up about the balance payment, which felt premature and inappropriate given the delays and unresolved issues at the time. The final playhouse output has still holes everywhere, left paint on my house walls and leaves me questioning if it is in face secure for kids to play on.

While the final playhouse is somewhat acceptable in terms of output, the emotional toll, delays, and lack of professionalism made the entire experience deeply unpleasant. The owner does not seem to have experience with effectively dealing with customers, professionalism or even building playhouses. She does not prioritise quality of output but rather chases payment and prioritises her own schedule.

My recommendation is that if you are looking for something like this to be built, you select a business that won’t keep you up at night wondering if you’ve been ****med, and gives you a good outcome that is aligned with expectations.