Worst service

Good day Paballo, Thank you for your feedback. We regret that your electricity supply was disconnected, and we understand how disruptive this can be. Please note that your account was due on 30 September 2025. Although payment was not received by that date, you were given an extended period of 20 additional days to settle the outstanding balance. A pre-termination warning was issued on 1 October 2025, and as payment was still not received by 20 October 2025, disconnection followed in accordance with the agreed terms. The amount payable for reconnection included the arrears of R385, the reconnection fee, and related charges. As Prestige Metering Services, we are responsible for paying the entire complex’s power bill to the municipality. When a unit does not pay on time, we must advance those funds on their behalf to ensure the complex’s supply is not interrupted. We confirm that once your payment was received, a technician was dispatched immediately, and your supply was reconnected before 13:00 on the same day. We encourage you to contact us at info@prestige-metering.co.za so that we can review your account in detail, assist with reconnection matters, and discuss ways to help prevent this from happening again in the future. Kind regards,
Prestige Metering Services