Concerns Regarding Remote Management, Caretaker Duties, and Duplicated Charges at Goldenfields

Dear Pretor Executive Management,

We would like to raise several concerns regarding the current management approach at Goldenfields, particularly the reliance on remote supervision and the resulting operational, financial, and administrative issues.

Recently, Ilonka indicated that proof was required to confirm rainy weather conditions, despite Pretor managing the complex remotely. Weather conditions are easily verifiable through the national Weather Bureau. In comparison, Lemon Tree permitted contractors to continue work during rainfall, and although their project was reportedly supervised, the pa****ts began leaking within months. This inconsistency raises legitimate concerns about the quality and reliability of oversight across complexes under Pretor’s management.

We appeal to Pretor and its executive team to conduct proper due diligence. There appears to be mismanagement across multiple complexes—for example, Mews at Reds is a well-known case of poor oversight. We ask that Goldenfields not be treated as a test case for remote management systems. Residents live on-site, consistently invite management to inspect issues in person, and seek engagement that goes beyond feedback from the on-site caretaker.

We are also concerned about the current caretaker arrangement. Chrisnet, who is elderly and uses a disability (green) parking permit displayed on her windscreen, is being tasked with responsibilities that are beyond reasonable expectation in Peach Orchard and Apricot Lane. The complex continues to deteriorate under this arrangement. In addition to this, we are being charged for caretaker services while residents are simultaneously required to perform administrative tasks on her behalf—including receiving phone calls during working hours to write emails for her and to provide evidence she should be able to obtain herself. This results in duplicated charges, as residents effectively carry out tasks for which we are already paying Pretor and the caretaker.

There are further recurring issues with contractors: inconsistent standards, allegations of commission-based arrangements, and frequent instances where contractors are blamed for failures despite having acted under management’s instructions.

We experienced a similar pattern during the plumbing project, where excessive water was consumed because the caretaker in Unit 22 for years used only the underground valve located in her garden—a valve that bypasses the meter entirely. Photographic evidence from her gardeners confirms this setup. When an “underground leak” was later mentioned, it closely resembled previous attempts to shift responsibility, raising concerns about whether the explanation was being used as a pretext.

For these reasons, we urgently request the following:

A full review of Pretor’s management practices at Goldenfields.

Immediate on-site inspections by Pretor executives, rather than continued reliance on remote supervision.

A reassessment of contractor oversight and appointment processes, including transparency around responsibilities and communication.

A review of caretaker charges, to ensure residents are not paying for services that are not being performed or that residents are being forced to carry out themselves.

Thank you for your attention. We look forward to constructive engagement and meaningful corrective action.