Disappointed with service

I was dissappointed with Hendrik & his team. Initially, on replacement of my crankshaft, they did not put the piping & crankshaft into protective casing resulting in an eventual call back. According to my insurance, it should be in protective casing. I also requested a cover for the borehole pump & was not impressed with the failure to measure and provide a cover that would serve the purpose authentically. Hendrik promised to refund me & has been avoiding my calls and not responding to my messages. At one point, he even threatened to come and remove all pumps etc as i was waiting for the insurance. - Hendrik's contact number is - 083 422 1221