Pretoria-west hospital - Pharmacy

The pharmacy waiting time is absolutely ridiculous. I have been waiting for meds from 12.30pm and only received it after 17:00pm. Why should we as patients have to wait 5hours to receive our medication??? It is very frustrating and tiring to sit and wait for such a long time. Department of health should intervene as it seems like someone in the pharmacy is sleeping on their job. They are wasting our time that we could've used for something useful.