Poor insurance services.

I have sent through several mails requesting assistance with a vehicle claim. Not yet sorted in three weeks. Up to now as from 10/02/2023 when i furst mentione the claim, i have not yet been informed of where I should be taking the vehicle, meaning that i will probably not be receiving any funds for the repairs or only a persentage as previously. Due to not using an approved dealer etc. A theft claim has not been resolved in almost five weeks and they do not accept proof of forced entry sent to them. Only paying 25% of the claimed amount.