PM
Prime Medical Casualty Group
Unclaimed Business
PM
Prime Medical Casualty Group
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Prime Medical Casualty Group
Prime Medical Casualty Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Prime Medical Casualty Group across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Jessica W
1 reviews | Active since Jan 2020
25 Jan 2026, 18:06
Pathetic service and *********** doctor at Pretoria East Hospital Emergency Unit
This serves as a serious complaint regarding the conduct and standard of care in the Emergency Unit. My husband was assessed by another doctor on Friday for a spider bite and placed on antibiotics, with clear instructions to return should there be no improvement. By Sunday, despite the bite having been opened and drained, the condition had deteriorated, with visible discolouration, and my husband began feeling cold in 32°C heat. He was also experiencing pain when walking on the affected leg. Upon presenting to the Emergency Unit, Dr Siluma laughed off the symptoms, failed to properly assess the deterioration, and made a snarky, dismissive remark asking whether my husband wanted to “stay at home for a spider bite.” No consideration was given to the nature of my husband’s work or the functional impact of his condition. When I raised my concerns to Dr Siluma and asked him to explain to me why he feel it looks fine while another medical professional raised his concerns on Friday, he walked past me and said he’s ending this conversation. This behaviour was unprofessional, dismissive, and clinically irresponsible. We will be escalating this matter formally, as the treatment received falls well below the standard expected of an emergency department. This experience raises serious concerns about patient safety and the declining standard of care at this facility as it is not our first bad experience!
Helpful (0)
|Replies (0)JW
Jessica W
1 reviews | Active since Jan 2020
25 Jan 2026, 18:06
Pathetic service and *********** doctor at Pretoria East Hospital Emergency Unit
This serves as a serious complaint regarding the conduct and standard of care in the Emergency Unit. My husband was assessed by another doctor on Friday for a spider bite and placed on antibiotics, with clear instructions to return should there be no improvement. By Sunday, despite the bite having been opened and drained, the condition had deteriorated, with visible discolouration, and my husband began feeling cold in 32°C heat. He was also experiencing pain when walking on the affected leg. Upon presenting to the Emergency Unit, Dr Siluma laughed off the symptoms, failed to properly assess the deterioration, and made a snarky, dismissive remark asking whether my husband wanted to “stay at home for a spider bite.” No consideration was given to the nature of my husband’s work or the functional impact of his condition. When I raised my concerns to Dr Siluma and asked him to explain to me why he feel it looks fine while another medical professional raised his concerns on Friday, he walked past me and said he’s ending this conversation. This behaviour was unprofessional, dismissive, and clinically irresponsible. We will be escalating this matter formally, as the treatment received falls well below the standard expected of an emergency department. This experience raises serious concerns about patient safety and the declining standard of care at this facility as it is not our first bad experience!
0
Replies (0)LC
Lemonade C
1 reviews | Active since Jan 2020
25 Nov 2025, 07:21
*******ion Abounds at Netcare Pretoria East’s Emergency Room
The Prime Medical Group at Pretoria East Hospital are *******. They added treatments to my medical aid claims which I did not receive. They *****ulently claimed from my medical aid, which is out of the scope of my medical aid cover, and any attempt to rectify this is ignored by Tswelopele Kgasi, the collections administrator in their Collections department. I have been struggling for months to rectify this so that I can pay my outstanding account. If you have the option to go to another emergency room, please do so. I hope they go out of business because of their *******ion and *****ulent practices.
Helpful (0)
|Replies (0)LC
Lemonade C
1 reviews | Active since Jan 2020
25 Nov 2025, 07:21
*******ion Abounds at Netcare Pretoria East’s Emergency Room
The Prime Medical Group at Pretoria East Hospital are *******. They added treatments to my medical aid claims which I did not receive. They *****ulently claimed from my medical aid, which is out of the scope of my medical aid cover, and any attempt to rectify this is ignored by Tswelopele Kgasi, the collections administrator in their Collections department. I have been struggling for months to rectify this so that I can pay my outstanding account. If you have the option to go to another emergency room, please do so. I hope they go out of business because of their *******ion and *****ulent practices.
0
Replies (0)GS
Gavin S
1 reviews | Active since Jan 2020
27 May 2024, 17:33
Shame on you
Shame on you for taking advantage of distraught 'clients' like us, and having to pay R380.00 for WHAT?. Only got a receipt. No invoice. My wife passed a day later and we have to now try to get an invoice from you for "something" perhaps SARS need to investigate this
Helpful (0)
|Replies (0)GS
Gavin S
1 reviews | Active since Jan 2020
27 May 2024, 17:33
Shame on you
Shame on you for taking advantage of distraught 'clients' like us, and having to pay R380.00 for WHAT?. Only got a receipt. No invoice. My wife passed a day later and we have to now try to get an invoice from you for "something" perhaps SARS need to investigate this
0
Replies (0)E
TN