PRINCETON BAD SERVICE

I have been with this alarm company for the past year, in Claremont. a few months ago, my alarm and beams started giving problems. a technician came out and ascertained that my one beam needs to be replaced. I contacted the contact person I have dealt with, Darrel, the sales agent or area manager (dont know his exact designation). I asked him to explain why I must buy and install a new beam if I bought one a year ago. He did not bother to get back to me. a month passed. I contacted them again. over the course of a month, another technician ascertained that I DONT need a new beam!! He suggested different alarm codes and deactivation of various sections of the system. we tried this. To now avail. my system is now non functional. I informed PRINCETON that I want to cancel my subscription, because I have paid for a service the past month that I cannot use. I get a call from Darrel. I asked him to phone me later; I was about to go into a meeting. He never phoned back. THIS IS THE SERVICE YOU CAN EXPECT FROM PRINCETON IF YOU HAVE A PROBLEM!!