PG
Princeton Group
Claimed Business
PG
Performance(last 12 months):
#8Ranked In Security
0 NPSUnlikely
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Carlo B
1 reviews | Active since Jan 2020
15 Jun 2021, 08:05
PRINCETON SECURITY AVOID RESPONSIBILITY & LIABILITY & HIDE BEHIND THEIR CROOKED INSURANCE
In March a Princeton Security vehicle knocked into my car. Their driver crossed into 3 oncoming lanes of traffic & proceeded to ram into my vehicle. Their driver made a false statement , saying I knocked into him, & was backed up by their control room manager. I then provided the photos of the accident [ which is pretty damning & clear ] to one of the Directors, Mr Carstens. They then admitted fault & liability & advised that their insurance would deal with it. Their insurance advised to get a letter from my insurance so that I would not claim & advised that they would deal with it. After 2 1/2 months of back & forth, ducking & diving, legal loopholes & avoiding responsibility, their insurance [ RENASA ] deemed it fit to apportion some blame on ME [ this after Princeton admitted fault & liability ] & pay out 70% of the value of my vehicle repair. This is a shortfall of R17 000 [ please note that the Princeton vehicle has been repaired & I am still sitting without my car ]. I again contacted Princeton Security & they then advised to discuss with their insurance & accept the highest offer I could get. How is this response deemed acceptable ?? Why must I pay out of pocket for an accident that was not my fault ?? They seem to think it is fine to wash their hands of liability & hide behind their insurance. All I wanted was for Princeton Security to DO THE RIGHT THING. All I wanted was for my vehicle to be repaired. It seems doing the right & ethical thing is beyond this company. Please check & search on Facebook for Princeton Group/Security & Renasa as I will be posting the photos on all platforms
Helpful (0)
|Replies (0)CB
Carlo B
1 reviews | Active since Jan 2020
15 Jun 2021, 08:05
PRINCETON SECURITY AVOID RESPONSIBILITY & LIABILITY & HIDE BEHIND THEIR CROOKED INSURANCE
In March a Princeton Security vehicle knocked into my car. Their driver crossed into 3 oncoming lanes of traffic & proceeded to ram into my vehicle. Their driver made a false statement , saying I knocked into him, & was backed up by their control room manager. I then provided the photos of the accident [ which is pretty damning & clear ] to one of the Directors, Mr Carstens. They then admitted fault & liability & advised that their insurance would deal with it. Their insurance advised to get a letter from my insurance so that I would not claim & advised that they would deal with it. After 2 1/2 months of back & forth, ducking & diving, legal loopholes & avoiding responsibility, their insurance [ RENASA ] deemed it fit to apportion some blame on ME [ this after Princeton admitted fault & liability ] & pay out 70% of the value of my vehicle repair. This is a shortfall of R17 000 [ please note that the Princeton vehicle has been repaired & I am still sitting without my car ]. I again contacted Princeton Security & they then advised to discuss with their insurance & accept the highest offer I could get. How is this response deemed acceptable ?? Why must I pay out of pocket for an accident that was not my fault ?? They seem to think it is fine to wash their hands of liability & hide behind their insurance. All I wanted was for Princeton Security to DO THE RIGHT THING. All I wanted was for my vehicle to be repaired. It seems doing the right & ethical thing is beyond this company. Please check & search on Facebook for Princeton Group/Security & Renasa as I will be posting the photos on all platforms
0
Replies (0)ER
Etienne R
1 reviews | Active since Jan 2020
21 Dec 2019, 05:32
PRINCETON BAD SERVICE
I have been with this alarm company for the past year, in Claremont. a few months ago, my alarm and beams started giving problems. a technician came out and ascertained that my one beam needs to be replaced. I contacted the contact person I have dealt with, Darrel, the sales agent or area manager (dont know his exact designation). I asked him to explain why I must buy and install a new beam if I bought one a year ago. He did not bother to get back to me. a month passed. I contacted them again. over the course of a month, another technician ascertained that I DONT need a new beam!! He suggested different alarm codes and deactivation of various sections of the system. we tried this. To now avail. my system is now non functional. I informed PRINCETON that I want to cancel my subscription, because I have paid for a service the past month that I cannot use. I get a call from Darrel. I asked him to phone me later; I was about to go into a meeting. He never phoned back. THIS IS THE SERVICE YOU CAN EXPECT FROM PRINCETON IF YOU HAVE A PROBLEM!!
Helpful (0)
|Replies (0)ER
Etienne R
1 reviews | Active since Jan 2020
21 Dec 2019, 05:32
PRINCETON BAD SERVICE
I have been with this alarm company for the past year, in Claremont. a few months ago, my alarm and beams started giving problems. a technician came out and ascertained that my one beam needs to be replaced. I contacted the contact person I have dealt with, Darrel, the sales agent or area manager (dont know his exact designation). I asked him to explain why I must buy and install a new beam if I bought one a year ago. He did not bother to get back to me. a month passed. I contacted them again. over the course of a month, another technician ascertained that I DONT need a new beam!! He suggested different alarm codes and deactivation of various sections of the system. we tried this. To now avail. my system is now non functional. I informed PRINCETON that I want to cancel my subscription, because I have paid for a service the past month that I cannot use. I get a call from Darrel. I asked him to phone me later; I was about to go into a meeting. He never phoned back. THIS IS THE SERVICE YOU CAN EXPECT FROM PRINCETON IF YOU HAVE A PROBLEM!!
0
Replies (0)