Terrible customer service.

This business, Print 24 in Umhlanga, has really left me in the lurch. We have been waiting over two years for them to resolve the outstanding amount of money they owe us. I prepaid them for a print run of 1000 books which were never supp****. This due to cash flow issues, broken equipment, broken cars, floods, COVID and endless other reasons/excuses. The manager/owner Jay and his father Hugh have confirmed in writing and endless WhatsApp conversations that they acknowledge their debt to me but are yet to repay me. I have accepted endless excuses and delays but have now run out of patience. They owe me R31500.00 ( plus interest) and I think the only other thing I can do is take them to court. I have tried to contact them repeatedly to settle this amicably but theyl arealways " in a meeting" or does not respond to my messages. I am very unhappy with the way I have been treated by this company.