Mikaeel van Riel( Vacutec) service Engineer.

We purchased a Phantum 3500DN printer from Printerland. The specifications on Printerland's website stated that the printer supports PCL 5. However, we encountered a problem as the printer does not support PCL 5 format according to the software that supports it. We contacted Printerland to return the printer since it is still brand new. However, Printerland refused to take the printer back, stating that it had been taken out of the box, so they would not accept the return. The fact that Printerland advertised the printer incorrectly and refuses to take it back is actually a violation of consumer law. I advise against buying from this company as they provide false information about their products.