PSIRA Renewal Paid but Ignored – PAJA & Constitutional Rights Violated

I renewed my PSIRA certificate **online on 24 October 2025** and paid on the same day. Months later, **my renewal is still not reflected on the PSIRA system**, despite submitting **proof of payment** and following up repeatedly.

What makes this worse is the **lack of accountability and escalation support**. Responses received are **generic and assumption-based**, and when I clarify that my certificate is still not updated, **PSIRA simply stops responding**. When I ask for **management or escalation details**, I get no response at all.

This conduct constitutes ********** and unreasonable administrative action** in breach of the **Promotion of Administrative Justice Act, 3 of 2000 (PAJA)**, particularly **Section 6(2)** (unreasonable delay and failure to consider relevant information), and violates **Section 33 of the Constitution**, which guarantees lawful, reasonable, and procedurally fair administrative action.

PSIRA’s failure to allocate my payment and update my renewal has **directly affected my ability to work and remain compliant**, through no fault of my own.

This review is directed at **PSIRA management**. Frontline channels have failed. I am simply asking for what I already paid for: **allocate the payment and update my renewal status immediately**