Unprofessional and unpaid claim

I have been calling this people after sending my claim in December called them yesterday to find out what is going on with my claim spoke to the manager by the name Hloniphile Sethole she told me she will look into my case an call me back she did not was called by Mpho and told me all was in order she will just need to check with Hloniphile when the money will be in my account to my surprise the manager Hloniphile call me the next day with a new story that the is some missing information from my company called my company my hr told me that this company has everything they need to me now I call them asking for this manager she doesn't want to talk to me the receptionist dropped my calls 4 time her name is Marilyn