Pathetic service

Since last year I have sent emails no reply....I sent the WC person emails no reply....I tried your website no reply....I waited on your website chat from 58 to 24 and a support staff member just canceled the chat. How do you folks operate....some of us work Monday to Friday and can't walk in....why do you have options that don't work? We work hard in this industry night shift weekends cold hot violently but you guys just do what you want when you want.....this is not right guys.