Save yourself the trouble and get a real moving company to assist with your move. This people are ****mers

I have made peace with the fact that I will not get my money back from these ****mers!!

It is such a shame and disappointment. Pro truck movers has assisted with my first move from Bronkhorstspruit to Kempton and from Kempton to Germiston in 2021 and 2022. All was well and I was very happy with their services, expect for the last move from Germiston to Leandra!!

I have arranged with Pro Truck Mowers to move my furniture on the 17th April 2023 (Monday), 2 weeks in advance. This was a short notice move. The man I spoken to said that there is no need to re-complete the inventory list due to the fact that they still have all of my information on their systems. They will just provide me with an invoice. GREAT, I did not think much about this…

Fast forward to the Monday, 17th April. All was packed, ready to be loaded. I was expecting the mowers at 10am as per communication. At 11am I phoned, the first excuse - due to LS the truck is delayed. The mowers only arrived at 3pm!!!! How is a collection truck delayed for 5 hours??? (Move grom Germiston to Leandra). I asked that the move will be rescheduled to Tuesday, the 18th April (keep in mind, loading the truck takes an hour, driving takes 2hours, unloading takes another hour) I was not planning on driving or unloading at night time. All is well, the move is rescheduled. Tuesday arrives and I get a call that I should please pay the balance before they load my furniture! Excuse me???? How am I guaranteed that my furniture will not be left behind, damaged or ******? (At this time I was already back in Leandra, all my furniture was packed an clear instructions was provided to what was go and what must stay, there was no space for misunderstandings). I was fighting with Pro Truck over the balance of 50%, it was too much of a risk and I am not a gambler. This is also the first time they request the outstanding balance to be paid before delivery of furniture. Unfortunately, Pro Trick has the upper hand. They have my furniture and I have to move, so I caved, payed the other 50% R2250 before receiving my furniture.

The previous night out cables was ******, we live on a farm. The signal is bad, my battery is low and there is no electricity. I struggled to get the POP for I can’t access my emails due to the signal problems. I explained this to Clinton, the so called “manager” - the manager of excuses and lies yes!!

The money was not reflecting in their account but the payment was successful on my side. I explained, cried, pleaded my frustration but they refused to move my furniture unless the money reflects. This was now Tuesday at 12pm. My partner stepped in, told Clinton that he will ALSO make a payment of R2250 (50% balance) but please refund us the following week as soon as the money reflects. An hour later, all is well and my move is on its way.

My most expensive furniture is damaged, scratched and broken. I am so disappointed. The truck they promised was not used for transport, insted they used a pickup kia bakkie with a venter???? Like ***!!!! I paid for a CLOSED TRUCK TO ENSURE THE SAFETY OF MY FURNITURE!!!

Its been now a month, we are still struggling to get the additional R2250 paid back into our accounts.

I call everyday, I send and email every hour. No response and only excuses.

I have phoned the company next to the location the provided on their website. The lady said they closed down last year due to their court case!!

I called web masters (the people who developed their website for alternative number) they said they will look into the matter and if necessary, they will close their website. I recommended they read through HelloPeter comments to see how many people are being ****med!!

I hope Charles and Clinton reads this comment! You are the most unprofessional and unpleasant people to work with!!

Total ****bags