Pro Debt Advisor poor or no service after agreeing

First you hound a person on a monthly basis so that can help them with financial assistance. And once they have done all their due diligence and decide to go with Pro Debt Advisors, cause this will help you to get better rates on repayments, ect... . Once they have debited your account for the first month you get no communication from them, your accounts phone you to find out why payment has not been done and you say, they are should have paid by then and you have to contact Pro Debt advisors, if they answer you back. You send messages, they get read, but no replies. You send emails due to documents that are so badly written that you highlight and send it back for them to correct as some words are 4 in one and that cannot be a legal document to sign. Then to put the cherry on top, Pro Debt Advisors debit your account the day before pay say, REALLY!!! PRO DEBT ADV. Is that how you do business