Bad customer service, ****** management team and refusing to refund our money back

I lack words to describe how bad Prosales services are and the level of ******s their management team has. (Very bad and customer service and very ******), they took longer to secure my order (its has been 6 Months now) and they could not fulfill it, We then asked for a refund and till today they refused to refund the money back. I have engaged with the management team and denied to pay our money back. I regret trusting Pro Sales Broadcasting as a professional Film Gear Store instead we were being ****med. We have records of phone calls and emails, driving to the store twice, hoping that they will refund us and nothing good happened. Our money hasn't been paid till this very day. My colleagues in the film space warned us about Pro Sales Broadcasting. Their management is very ******, I personal experienced that when I initiated the refund process. I have records (emails and recorded phone calls).