25 minutes for Armed response to arrive pro-sec.co.za

I phoned on the 6 April to raise concern that we had several alarms over the past few weeks and it would take the vehicle anywhere from 12 - 17 minutes to arrive after the phone call from the control room. I was assured that there are patrols in the Plumstead area and it should not be taking this long. Samuel was in an ops meeting at the time and said he would phone me back once he had investigated and I never heard anything back from him. On 29 April 2016 our alarm went off at 7:40am, I received a call at 7:41 from the control room to say they would send a vehicle out. At 8:06 I phoned the control room back as I had not heard anything. I was told that the vehicle had not arrived as there was traffic. Clearly there is no vehicle in the area. The control room only phoned me again at 9:13 when the alarm went off again and never reported on the first incident. We had some changes done to our alarm on Monday to add sms notifications and the alarm triggered on 2 occasions during this time. The control room phoned me and I told them we are changing something on the alarm - they NEVER asked for a password and simply said "okay". The second time they called they at least asked for the password. This is extremely worrying to me as anyone could set the alarm off, take my phone and just say that they are working on the alarm. I do not believe there are any vehicles in our area and I wish to cancel my service with Pro-sec. I am NOT giving 1 months calendar notice as I raised my concerns earlier this month and haven't had any response or remedy to the problem. I haven't heard anything from pro-sec regarding my cancellation, the collection of their radio (not to mention the fact that their radio was disconnected - no one phoned to ask if everything is ok), or the refund of my monthly EFT and refundable deposit for the radio.