PRO SEWING CC
3|4 reviews
TB
Theo B
1 reviews | Active since Member
28 Feb 2023, 08:05
Pro Sewing Fraudsters
Pro Sewing was supposed to sell me an OLD NEW model industrial machine, instead, they sold me a second-hand, used machine. After delivery, I discovered that the frame was bent, and the paint was chipped off and damaged on various areas of the frame and the machine. I have been in contact with them for the last almost 2 months and have requested a full refund, but now they refuse to fully refund me. Their technician, Clayton has mentioned that "quality control was lacking" and that I told the "knob heads" not to carry the machine on that side.; However, the chipped-off paint areas show signs of rust, thus the machine was sold to me in that condition. Their Ms. Gibson mentions in her correspondence things like "we assumed that you would have known that the discounted price was in relation to the machine being damaged", "show signs of wear", etc. Thus acknowledging that the machine HAD been in a damaged condition when it was sold to me. During the initial sale negotiations, it was never disclosed that the machine was in FACT a used and second-hand machine, instead, it was portrayed as an "older model" machine thereby committing fraud. No damages were disclosed, etc. I continue to ask for an inspection and quality control sheet as well as photos of the condition the machine was in before it left their premises, however, after asking at least 6 times, the documentation is still not forthcoming, as THEIR condition for a refund is that the machine MUST be collected and inspected by them at their premises BEFORE they can consider a refund, then they have my money and the machine. They can then decide whether they will refund or not. My question is to what do they want to compare the condition of the machine WHEN an inspection/quality control sheet and photos are not available for comparison purposes? I have on numerous occasions offered that the machine can be INSPECTED at my premises by their technician and then a full refund should be made, thereafter they can collect the machine which THEY refuse to consider. Numerous photos were provided to them of the condition the machine was in after I removed the packaging (cling wrap & pro sewing tape) to show the damage and chipped-off paint areas. They still insist that I should have known that the discounted price meant that the machine would NOT be new and would have damage and signs of wear/use. I was brought under the impression that the machine was a NEW, OLDER model machine, and NOT a used 2nd hand one. If I had known I would have never purchased from them in the 1st instance! Photos and numerous e-mail communications are available that clearly indicate their misconduct and reveal their fraudulent behavior.
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Replies (159)PRO SEWING CC's replyOfficial
06 Mar 2023, 06:56 Further to your review above we would like to again apologise for you not receiving the product you were expecting
At the time of purchase, you had been informed that the machine was of older stock and as such old stock which has been on the showroom floor will undoubtedly pick up a few dents or scratches.
As it was an older stock machine (and not a second hand or used machine as you inferred), you were offered a discount of R4522.50 which you accepted.
We have on numerous occasions apologized for the misunderstand regarding what you had expected to receive and have at no point refused to refund your money in full.
We have clearly stated that we will gladly refund the full amount once the machine has been returned to us.
This offer has been made on 9th February 2023, on the 13 February 2023, the 14th February 2023, the 17 February 2023, 20 February 2023, 22 February 2023, 23 February 2023 and the 24 February 2023.
We have tried on four separate occasions to arrange collection with you, the 15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023.
On the 20th February 2023 our drivers arrived at the delivery address to collect however they were turned away.
We again apologies for the misunderstand and would like to offer the full refund however we can only do so once the machine has been returned to us.
We have on numerous occasions apologized for the misunderstanding on what the R4522.50 discount was for; we have also offered a full refund as well as collection at our cost (after which a full refund will be made.)
We urge you contact us so that we can finalise these arrangements, collect the machine and process your refund.
At the time of purchase, you had been informed that the machine was of older stock and as such old stock which has been on the showroom floor will undoubtedly pick up a few dents or scratches.
As it was an older stock machine (and not a second hand or used machine as you inferred), you were offered a discount of R4522.50 which you accepted.
We have on numerous occasions apologized for the misunderstand regarding what you had expected to receive and have at no point refused to refund your money in full.
We have clearly stated that we will gladly refund the full amount once the machine has been returned to us.
This offer has been made on 9th February 2023, on the 13 February 2023, the 14th February 2023, the 17 February 2023, 20 February 2023, 22 February 2023, 23 February 2023 and the 24 February 2023.
We have tried on four separate occasions to arrange collection with you, the 15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023.
On the 20th February 2023 our drivers arrived at the delivery address to collect however they were turned away.
We again apologies for the misunderstand and would like to offer the full refund however we can only do so once the machine has been returned to us.
We have on numerous occasions apologized for the misunderstanding on what the R4522.50 discount was for; we have also offered a full refund as well as collection at our cost (after which a full refund will be made.)
We urge you contact us so that we can finalise these arrangements, collect the machine and process your refund.
Best regards,
PRO SEWING CC's reply06 Mar 2023, 06:56
Official
Further to your review above we would like to again apologise for you not receiving the product you were expecting
At the time of purchase, you had been informed that the machine was of older stock and as such old stock which has been on the showroom floor will undoubtedly pick up a few dents or scratches.
As it was an older stock machine (and not a second hand or used machine as you inferred), you were offered a discount of R4522.50 which you accepted.
We have on numerous occasions apologized for the misunderstand regarding what you had expected to receive and have at no point refused to refund your money in full.
We have clearly stated that we will gladly refund the full amount once the machine has been returned to us.
This offer has been made on 9th February 2023, on the 13 February 2023, the 14th February 2023, the 17 February 2023, 20 February 2023, 22 February 2023, 23 February 2023 and the 24 February 2023.
We have tried on four separate occasions to arrange collection with you, the 15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023.
On the 20th February 2023 our drivers arrived at the delivery address to collect however they were turned away.
We again apologies for the misunderstand and would like to offer the full refund however we can only do so once the machine has been returned to us.
We have on numerous occasions apologized for the misunderstanding on what the R4522.50 discount was for; we have also offered a full refund as well as collection at our cost (after which a full refund will be made.)
We urge you contact us so that we can finalise these arrangements, collect the machine and process your refund.
At the time of purchase, you had been informed that the machine was of older stock and as such old stock which has been on the showroom floor will undoubtedly pick up a few dents or scratches.
As it was an older stock machine (and not a second hand or used machine as you inferred), you were offered a discount of R4522.50 which you accepted.
We have on numerous occasions apologized for the misunderstand regarding what you had expected to receive and have at no point refused to refund your money in full.
We have clearly stated that we will gladly refund the full amount once the machine has been returned to us.
This offer has been made on 9th February 2023, on the 13 February 2023, the 14th February 2023, the 17 February 2023, 20 February 2023, 22 February 2023, 23 February 2023 and the 24 February 2023.
We have tried on four separate occasions to arrange collection with you, the 15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023.
On the 20th February 2023 our drivers arrived at the delivery address to collect however they were turned away.
We again apologies for the misunderstand and would like to offer the full refund however we can only do so once the machine has been returned to us.
We have on numerous occasions apologized for the misunderstanding on what the R4522.50 discount was for; we have also offered a full refund as well as collection at our cost (after which a full refund will be made.)
We urge you contact us so that we can finalise these arrangements, collect the machine and process your refund.
Best regards,
TB
Theo B's updateReviewer Update
06 Mar 2023, 18:52Yet you FAIL once again t give the proper context! You had not phoned me once to arrange for your technician to inspect the machine at MY premises! You CONTINUE to FAIL to provide the inspection / quality control sheet and photos, which YOU would need to compare the current condition of the machine to. I have requested same at least in 5 e-mails, yet you refuse to supply the requested documentation. FRAUD is committed when making a 'misrepresentation', which you did by concealing the truth that the machine had dents, scratches, etc. yet in your replies, YOU continue to mention that I SHOULD HAVE ASSUMED that it would have been the condition the machine was in! Let me quote AGAIN your Clayton; "2023/01/16, 15:30 - Clayton Pro Sewing JHB: This is the last unit available, also older stock", "2023/01/17, 07:39 - Clayton Pro Sewing JHB: Hi Theo, this last unit does not include the speed reducer as it is older stock, I can probably offer you a 10%", "2023/01/23, 07:41 - Theo: IMG-20230123-WA0021.jpg (file attached)
Good morning Clayton, thank you for the delivery on Friday. However, I'm not impressed with the frame being bent. Please see attached photos. How do you propose we sort out this situation?", "2023/01/23, 08:07 - Theo: IMG-20230123-WA0025.jpg (file attached)
The situation is fairly simple, the frame is bent. So either you replace the bent portion or have it fixed properly, thus a 'tech' person might not be the best solution.", "2023/01/23, 08:21 - Clayton Pro Sewing JHB: The knob heads that delivered were told not to lift that side, the tech guy is only guy that do call out", "2023/02/08, 17:03 - Theo: Thanks Clayton,
Whatever they need to do is what they need to do. It's fairly simple at this stage.
Pro Sewing needs to fix what is wrong OR the transaction is reversed! Whereby I get a full refund and you can arrange to collect the machine. Regards Theo"
2023/02/08, 17:05 - Theo: Unless I am satisfied with whatever solutions they come you with they can have their machine back. Since I bought it, I have been unable to use it and that is UNFAIR and UNJUST!!", "2023/02/08, 17:07 - Theo: For the record YOU GUYS sold me a machine with the frame bent from the floor as there is rust in the bend, thus it is an old bend!!!", "2023/02/09, 08:23 - Clayton Pro Sewing JHB: Kindly accept my sincere apologies Theo, the quality inspection was lacking in this case.". You see Pro-Sewing irrespective of how you try to remedy the situation NOW, it's after the fact, and after the fraud was committed. Your Clayton acknowledged as MUCH as per the WhatsApp messages quoted ABOVE. So nowhere in the exchange had it been mentioned that the machine would have dents, scratches, etc.
The ISSUE is simple, you send your technician, have him/her inspect the machine in my presence at my premises, inform you accordingly. Immediately thereafter you refund me in full, and then, as mentioned so eloquently by your Clayton your "knob heads" can load the machine and take it back to your premises. As you are well aware, once you have the machine in your possession I would have NO recourse, as you would have both the machine and the payment. Thus, as suggested also on numerous occasions by me in the email correspondence; have YOUR technician inspect the machine at my premises, in my presence AFTER you have telephonically arranged with ME, not someone else, make a full refund, then you can have the machine back. Of course, your drivers will be turned away if you CONTINUE to fail to make arrangements with ME!
Good morning Clayton, thank you for the delivery on Friday. However, I'm not impressed with the frame being bent. Please see attached photos. How do you propose we sort out this situation?", "2023/01/23, 08:07 - Theo: IMG-20230123-WA0025.jpg (file attached)
The situation is fairly simple, the frame is bent. So either you replace the bent portion or have it fixed properly, thus a 'tech' person might not be the best solution.", "2023/01/23, 08:21 - Clayton Pro Sewing JHB: The knob heads that delivered were told not to lift that side, the tech guy is only guy that do call out", "2023/02/08, 17:03 - Theo: Thanks Clayton,
Whatever they need to do is what they need to do. It's fairly simple at this stage.
Pro Sewing needs to fix what is wrong OR the transaction is reversed! Whereby I get a full refund and you can arrange to collect the machine. Regards Theo"
2023/02/08, 17:05 - Theo: Unless I am satisfied with whatever solutions they come you with they can have their machine back. Since I bought it, I have been unable to use it and that is UNFAIR and UNJUST!!", "2023/02/08, 17:07 - Theo: For the record YOU GUYS sold me a machine with the frame bent from the floor as there is rust in the bend, thus it is an old bend!!!", "2023/02/09, 08:23 - Clayton Pro Sewing JHB: Kindly accept my sincere apologies Theo, the quality inspection was lacking in this case.". You see Pro-Sewing irrespective of how you try to remedy the situation NOW, it's after the fact, and after the fraud was committed. Your Clayton acknowledged as MUCH as per the WhatsApp messages quoted ABOVE. So nowhere in the exchange had it been mentioned that the machine would have dents, scratches, etc.
The ISSUE is simple, you send your technician, have him/her inspect the machine in my presence at my premises, inform you accordingly. Immediately thereafter you refund me in full, and then, as mentioned so eloquently by your Clayton your "knob heads" can load the machine and take it back to your premises. As you are well aware, once you have the machine in your possession I would have NO recourse, as you would have both the machine and the payment. Thus, as suggested also on numerous occasions by me in the email correspondence; have YOUR technician inspect the machine at my premises, in my presence AFTER you have telephonically arranged with ME, not someone else, make a full refund, then you can have the machine back. Of course, your drivers will be turned away if you CONTINUE to fail to make arrangements with ME!
TB
Theo B's update06 Mar 2023, 18:52
Reviewer Update
Yet you FAIL once again t give the proper context! You had not phoned me once to arrange for your technician to inspect the machine at MY premises! You CONTINUE to FAIL to provide the inspection / quality control sheet and photos, which YOU would need to compare the current condition of the machine to. I have requested same at least in 5 e-mails, yet you refuse to supply the requested documentation. FRAUD is committed when making a 'misrepresentation', which you did by concealing the truth that the machine had dents, scratches, etc. yet in your replies, YOU continue to mention that I SHOULD HAVE ASSUMED that it would have been the condition the machine was in! Let me quote AGAIN your Clayton; "2023/01/16, 15:30 - Clayton Pro Sewing JHB: This is the last unit available, also older stock", "2023/01/17, 07:39 - Clayton Pro Sewing JHB: Hi Theo, this last unit does not include the speed reducer as it is older stock, I can probably offer you a 10%", "2023/01/23, 07:41 - Theo: IMG-20230123-WA0021.jpg (file attached)
Good morning Clayton, thank you for the delivery on Friday. However, I'm not impressed with the frame being bent. Please see attached photos. How do you propose we sort out this situation?", "2023/01/23, 08:07 - Theo: IMG-20230123-WA0025.jpg (file attached)
The situation is fairly simple, the frame is bent. So either you replace the bent portion or have it fixed properly, thus a 'tech' person might not be the best solution.", "2023/01/23, 08:21 - Clayton Pro Sewing JHB: The knob heads that delivered were told not to lift that side, the tech guy is only guy that do call out", "2023/02/08, 17:03 - Theo: Thanks Clayton,
Whatever they need to do is what they need to do. It's fairly simple at this stage.
Pro Sewing needs to fix what is wrong OR the transaction is reversed! Whereby I get a full refund and you can arrange to collect the machine. Regards Theo"
2023/02/08, 17:05 - Theo: Unless I am satisfied with whatever solutions they come you with they can have their machine back. Since I bought it, I have been unable to use it and that is UNFAIR and UNJUST!!", "2023/02/08, 17:07 - Theo: For the record YOU GUYS sold me a machine with the frame bent from the floor as there is rust in the bend, thus it is an old bend!!!", "2023/02/09, 08:23 - Clayton Pro Sewing JHB: Kindly accept my sincere apologies Theo, the quality inspection was lacking in this case.". You see Pro-Sewing irrespective of how you try to remedy the situation NOW, it's after the fact, and after the fraud was committed. Your Clayton acknowledged as MUCH as per the WhatsApp messages quoted ABOVE. So nowhere in the exchange had it been mentioned that the machine would have dents, scratches, etc.
The ISSUE is simple, you send your technician, have him/her inspect the machine in my presence at my premises, inform you accordingly. Immediately thereafter you refund me in full, and then, as mentioned so eloquently by your Clayton your "knob heads" can load the machine and take it back to your premises. As you are well aware, once you have the machine in your possession I would have NO recourse, as you would have both the machine and the payment. Thus, as suggested also on numerous occasions by me in the email correspondence; have YOUR technician inspect the machine at my premises, in my presence AFTER you have telephonically arranged with ME, not someone else, make a full refund, then you can have the machine back. Of course, your drivers will be turned away if you CONTINUE to fail to make arrangements with ME!
Good morning Clayton, thank you for the delivery on Friday. However, I'm not impressed with the frame being bent. Please see attached photos. How do you propose we sort out this situation?", "2023/01/23, 08:07 - Theo: IMG-20230123-WA0025.jpg (file attached)
The situation is fairly simple, the frame is bent. So either you replace the bent portion or have it fixed properly, thus a 'tech' person might not be the best solution.", "2023/01/23, 08:21 - Clayton Pro Sewing JHB: The knob heads that delivered were told not to lift that side, the tech guy is only guy that do call out", "2023/02/08, 17:03 - Theo: Thanks Clayton,
Whatever they need to do is what they need to do. It's fairly simple at this stage.
Pro Sewing needs to fix what is wrong OR the transaction is reversed! Whereby I get a full refund and you can arrange to collect the machine. Regards Theo"
2023/02/08, 17:05 - Theo: Unless I am satisfied with whatever solutions they come you with they can have their machine back. Since I bought it, I have been unable to use it and that is UNFAIR and UNJUST!!", "2023/02/08, 17:07 - Theo: For the record YOU GUYS sold me a machine with the frame bent from the floor as there is rust in the bend, thus it is an old bend!!!", "2023/02/09, 08:23 - Clayton Pro Sewing JHB: Kindly accept my sincere apologies Theo, the quality inspection was lacking in this case.". You see Pro-Sewing irrespective of how you try to remedy the situation NOW, it's after the fact, and after the fraud was committed. Your Clayton acknowledged as MUCH as per the WhatsApp messages quoted ABOVE. So nowhere in the exchange had it been mentioned that the machine would have dents, scratches, etc.
The ISSUE is simple, you send your technician, have him/her inspect the machine in my presence at my premises, inform you accordingly. Immediately thereafter you refund me in full, and then, as mentioned so eloquently by your Clayton your "knob heads" can load the machine and take it back to your premises. As you are well aware, once you have the machine in your possession I would have NO recourse, as you would have both the machine and the payment. Thus, as suggested also on numerous occasions by me in the email correspondence; have YOUR technician inspect the machine at my premises, in my presence AFTER you have telephonically arranged with ME, not someone else, make a full refund, then you can have the machine back. Of course, your drivers will be turned away if you CONTINUE to fail to make arrangements with ME!
PRO SEWING CC's replyOfficial
07 Mar 2023, 05:52 As you have stated, you are unhappy with the condition of the machine, which we have apologized for on numerous occasions and have offered to collect the machine and process a full refund.
We therefore again offer you the option to return the machine to us for a full refund.
We have on multiple occasions emailed you (as this seems to be your preferred method of communication) to confirm that we can send our drivers through to arrange the inspection and refund however to date you have not responded to any of these requests. (15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023., 6 March 2023 as above)
We therefore once again offer to collect the machine at our cost and offer you a full refund once the machine has been returned to us.
We have offered you :
1) An apology for the misunderstanding for what the discount applied to 2) A full refund 3) To collect the machine at our cost
For a full refund to be processed, we need to collect the machine.
Kindly confirm when our driver can collect so that we can process your refund.
We also urge you to treat our staff with courtesy and respect
We therefore again offer you the option to return the machine to us for a full refund.
We have on multiple occasions emailed you (as this seems to be your preferred method of communication) to confirm that we can send our drivers through to arrange the inspection and refund however to date you have not responded to any of these requests. (15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023., 6 March 2023 as above)
We therefore once again offer to collect the machine at our cost and offer you a full refund once the machine has been returned to us.
We have offered you :
1) An apology for the misunderstanding for what the discount applied to 2) A full refund 3) To collect the machine at our cost
For a full refund to be processed, we need to collect the machine.
Kindly confirm when our driver can collect so that we can process your refund.
We also urge you to treat our staff with courtesy and respect
Best regards,
PRO SEWING CC's reply07 Mar 2023, 05:52
Official
As you have stated, you are unhappy with the condition of the machine, which we have apologized for on numerous occasions and have offered to collect the machine and process a full refund.
We therefore again offer you the option to return the machine to us for a full refund.
We have on multiple occasions emailed you (as this seems to be your preferred method of communication) to confirm that we can send our drivers through to arrange the inspection and refund however to date you have not responded to any of these requests. (15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023., 6 March 2023 as above)
We therefore once again offer to collect the machine at our cost and offer you a full refund once the machine has been returned to us.
We have offered you :
1) An apology for the misunderstanding for what the discount applied to 2) A full refund 3) To collect the machine at our cost
For a full refund to be processed, we need to collect the machine.
Kindly confirm when our driver can collect so that we can process your refund.
We also urge you to treat our staff with courtesy and respect
We therefore again offer you the option to return the machine to us for a full refund.
We have on multiple occasions emailed you (as this seems to be your preferred method of communication) to confirm that we can send our drivers through to arrange the inspection and refund however to date you have not responded to any of these requests. (15 February 2023, the 16 February 2023, the 20th February 2023 and again on the 23 February 2023., 6 March 2023 as above)
We therefore once again offer to collect the machine at our cost and offer you a full refund once the machine has been returned to us.
We have offered you :
1) An apology for the misunderstanding for what the discount applied to 2) A full refund 3) To collect the machine at our cost
For a full refund to be processed, we need to collect the machine.
Kindly confirm when our driver can collect so that we can process your refund.
We also urge you to treat our staff with courtesy and respect
Best regards,