TD
Theo B
Active since Aug 2009
7
Reviews
0
Industries
Reviews
7 reviews36 months ago
Makro Fails to Refund
I ordered two items on 27 Jan 2023, one of which was out of stock at the supplier which was not shown at the time. After at least 3 e-mails, interactive WhatsApp exchanges, one in-store inquiry, and numerous telephone calls to their service department, I have requested that the second item be canceled and a full refund be made as the item still shows 'out of stock' at the supplier. Makro refuses to refund the product which I have never received. During every telephone interaction, I have been led to believe that I will receive a full refund within 48 hours, however, the refund is still outstanding since 19 April 2023, with no indication when it will be done, nor do I get any feedback from Makro.
106 replies
36 months ago
Bradley Samuals, the sales consultant was able to answer all my questions aptly
Bradley Samuals, the sales consultant was able to answer all my questions aptly. He was very helpful, friendly, patient, and clear with the instructions. The service was extremely quick and efficient. I can certainly commend Bradly for his effective assistance in signing up for RAIN.
53 replies
38 months ago
Pro Sewing Fraudsters
Pro Sewing was supposed to sell me an OLD NEW model industrial machine, instead, they sold me a second-hand, used machine. After delivery, I discovered that the frame was bent, and the paint was chipped off and damaged on various areas of the frame and the machine. I have been in contact with them for the last almost 2 months and have requested a full refund, but now they refuse to fully refund me. Their technician, Clayton has mentioned that "quality control was lacking" and that I told the "knob heads" not to carry the machine on that side.; However, the chipped-off paint areas show signs of rust, thus the machine was sold to me in that condition. Their Ms. Gibson mentions in her correspondence things like "we assumed that you would have known that the discounted price was in relation to the machine being damaged", "show signs of wear", etc. Thus acknowledging that the machine HAD been in a damaged condition when it was sold to me. During the initial sale negotiations, it was never disclosed that the machine was in FACT a used and second-hand machine, instead, it was portrayed as an "older model" machine thereby committing fraud. No damages were disclosed, etc. I continue to ask for an inspection and quality control sheet as well as photos of the condition the machine was in before it left their premises, however, after asking at least 6 times, the documentation is still not forthcoming, as THEIR condition for a refund is that the machine MUST be collected and inspected by them at their premises BEFORE they can consider a refund, then they have my money and the machine. They can then decide whether they will refund or not. My question is to what do they want to compare the condition of the machine WHEN an inspection/quality control sheet and photos are not available for comparison purposes? I have on numerous occasions offered that the machine can be INSPECTED at my premises by their technician and then a full refund should be made, thereafter they can collect the machine which THEY refuse to consider. Numerous photos were provided to them of the condition the machine was in after I removed the packaging (cling wrap & pro sewing tape) to show the damage and chipped-off paint areas. They still insist that I should have known that the discounted price meant that the machine would NOT be new and would have damage and signs of wear/use. I was brought under the impression that the machine was a NEW, OLDER model machine, and NOT a used 2nd hand one. If I had known I would have never purchased from them in the 1st instance! Photos and numerous e-mail communications are available that clearly indicate their misconduct and reveal their fraudulent behavior.
159 replies
38 months ago
Momentum Insure Great Service
Thank you Siyanda for your assistance and for taking the time in understanding my requests. Friendly, professional & efficient service.
53 replies
39 months ago
Momentum Insure Great Service
Thank you Donovan Daniel from Momentum Insure for an AWESOME service, great client care, professionalism, patience, and moreover your friendly approach to clients. I can highly recommend Momentum Insure to others, not only are they more affordable than the competitors, but they also have equally good products and services IF not better! Thanks again!
132 replies
51 months ago
DirectAxis Unsolicited Communication
I do NOT appreciate the UNSOLICITED and excessive communication from Direct Axis. They are in fact committing an offense in terms of the POPI Act. THEY SHOULD GET THEIR ACT TOGETHER, AND REFRAIN FROM CONTACTING CONSUMERS OR FACE THE CONSEQUENCES.
106 replies
53 months ago
Mobilesplus Fraud
Representatives from Mobilesplus phone and by using deceptive and fraudulent tactics mislead MTN clients into believing that their contracts were no longer valid or maintained by MTN, and that the facilities have to be 'migrated' as a COURTESY, NO new sign-ups, contracts, etc. They also misrepresent themselves by stating they were phoning from MTN Corporate. Once they have hijacked the MTN contracts of unsuspecting clients they just IGNORE any emails or calls to remedy and rectify the situation even though it was still within the 'cooling off period'. I still have NOT given them permission nor have I agreed to any kind of 'sign-up', 'migration' or 'new contract'.
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)