Paid for a service that was never done. And complete dishonesty.

Whilst my 1st experience was outstanding. The 2nd was not good at all. When you pay for something, you expect results, not excuses. I paid in February for a tracing service. I kept getting told "next week" then "we are waiting to download". Then I was left on read. Eventually I was told it was sent to me but it's strange how she couldn't provide proof of said email? I even gave other email addresses the information could be sent to. No offer for a refund, nothing. I used to recommend them, now I definitely won't recommend them to anyone. You cannot offer a service that you actually can't get the information of. I eventually got the information I needed through the court direct. But sad to say, no apology, nothing. Extremely unprofessional as well.