SH
Samantha H
Active since Mar 2024
23
Reviews
0
Industries
Reviews
23 reviews3 months ago
ACCOUNTS AND COMMUNICATION DELAYS NEED IMPROVING
I previously loved Think Digital because the system worked well for my children and it was affordable, which makes this even more disappointing. This is unfortunately not the first time there have been delays with the accounts departments... but this recent experience has really pushed things too far. I had an outstanding amount on my daughter’s account, which I settled yesterday, and I sent proof of payment immediately. Before that, I had already waited a full week just to get a response and receive a payment link. A week is really not reasonable. I do understand that staff such may be handling many accounts, but that does not make it acceptable. After payment has been made and proof has been sent, an account should not still be blocked. By the time I post this, I really hope the account will be unblocked - but the process has honestly made me think twice about continuing with Think Digital. I successfully enrolled one of my daughters yesterday, but my middle daughter’s account is still blocked, and I am now at the point of considering requesting a refund for the one and rather moving them both elsewhere. This is not how school accounts should be managed, and communication and turnaround times urgently need improvement.
0 replies
3 months ago
Representative issues for sole director.
I have a few business bank accounts with Capitec Business. Honestly it was one of the top business banks in my view. I am the SOLE director of my business and I have one other representative on the bank account only. I want to now remove this representative - and I get told I can't without THEIR permission. Imagine telling me that I have to ask someone else's permission for something on my own business. Very disappointing. Now going to be closing all my business bank accounts with you.
280 replies
7 months ago
Use Caution When Dealing With Agents Listed Here
Usecaution when dealing with an agent listed here. We are currently renting a house that was advertised through an agent and agency listed on Real Estate Services. At first, the service seemed professional... the agent confidently cited the laws and gave the impression she knew what she was doing. The lease is in my husband’s name, and before moving in, it was negotiated that we might eventually purchase the property, which seemed like a win-win. However, I made it clear from the start that we are tenants first, and only potential buyers second. I won’t go into every detail, but I have extensive correspondence, voice notes, and recorded calls to back this up. The agent herself asked me to join a WhatsApp group and even advised my husband to tell me to put the landlord in breach... which I did, from both my husband and myself. But once I began formally requesting information that is legally required, the attitude changed. The agent removed me from the WhatsApp group and began ignoring critical queries. Key concerns: The landlord’s address was purposefully listed as the rental property address even though she never stayed there. The Rental Housing Act makes it very clear that the landlord’s actual address must be provided for formal correspondence. By omitting it, and ignoring repeated requests for it... the agent appears to have deliberately avoided accountability and consequences. Queries about the deposit were ignored, despite this being a legal requirement. This raises serious concerns about whether the deposit has been improperly used. We asked for a statement. How can they not send a statement on the deposit? Serious maintenance issues (black mould, broken toilets, a non-functioning stove) took months to address and are still not addressed correctly. When escalated to the principal agent, he initially expressed shock (I have the call recorded), but ultimately nothing was resolved. And then there’s the matter of cancellation: the CPA allows tenants to cancel a lease with reasonable penalties... but those penalties must be based on actual, provable costs, or provable loss. It is unacceptable that while the landlord was in almost constant breach and the agency failed to meet its obligations, they still expect to collect their commission. We gave notice, more than the legal requirements, yet the house has not even been re-advertised, which makes any claim of “loss” very questionable and we will definitely argue this. I strongly caution both potential tenants and your company itself: these practices are not only unprofessional, they may expose the agency to serious legal and regulatory consequences under the Property Practitioners Act, the Rental Housing Act, and the CPA. Tenants are legally entitled to transparency, accountability, and proper handling of deposits. Ignoring statutory obligations, misrepresenting details, and withholding information is not only unacceptable, it damages your reputation and undermines trust in the industry. We are now reporting the agent to the PPRA, and hiring a tracer to get the landlords address - this is not something that we should have to do.
159 replies
7 months ago
Usecaution when dealing with an agent listed here.
We are currently renting a house that was advertised through an agent and agency listed on Real Estate Services. At first, the service seemed professional... the agent confidently cited the laws and gave the impression she knew what she was doing. The lease is in my husband’s name, and before moving in, it was negotiated that we might eventually purchase the property, which seemed like a win-win. However, I made it clear from the start that we are tenants first, and only potential buyers second. I won’t go into every detail, but I have extensive correspondence, voice notes, and recorded calls to back this up. The agent herself asked me to join a WhatsApp group and even advised my husband to tell me to put the landlord in breach... which I did, from both my husband and myself. But once I began formally requesting information that is legally required, the attitude changed. The agent removed me from the WhatsApp group and began ignoring critical queries. Key concerns: The landlord’s address was purposefully listed as the rental property address even though she never stayed there. The Rental Housing Act makes it very clear that the landlord’s actual address must be provided for formal correspondence. By omitting it — and ignoring repeated requests — the agent appears to have deliberately avoided accountability and consequences. Queries about the deposit were ignored, despite this being a legal requirement. This raises serious concerns about whether the deposit has been improperly used. Serious maintenance issues (black mould, broken toilets, a non-functioning stove) took months to address and are still not addressed correctly. When escalated to the principal agent, he initially expressed shock (I have the call recorded), but ultimately nothing was resolved. And then there’s the matter of cancellation: the CPA allows tenants to cancel a lease with reasonable penalties... but those penalties must be based on actual, provable costs, or provable loss. It is unacceptable that while the landlord was in almost constant breach and the agency failed to meet its obligations, they still expect to collect their commission. We gave notice, more than the legal requirements, yet the house has not even been re-advertised, which makes any claim of “loss” very questionable. I strongly caution both potential tenants and the company itself: these practices are not only unprofessional, they may expose the agency to serious legal and regulatory consequences under the Property Practitioners Act, the Rental Housing Act, and the CPA. Tenants are legally entitled to transparency, accountability, and proper handling of deposits. Ignoring statutory obligations, misrepresenting details, and withholding information is not only unacceptable, it damages your reputation and undermines trust in the industry. We are now reporting the agent to the PPRA, and hiring a tracer to get the landlords address - this is not something that we should be doing.
0 replies
9 months ago
Harassing people - incorrect details.
I get harassed daily with phone calls and messages. Saying I have a truworths account - I have never had a truworths account. And the man on the phone yesterday said "yes we often have the numbers incorrect, just ignore". Well I'm very close to opening up a harassment case. This is beyond annoying.
159 replies
11 months ago
Paid for a service that was never done. And complete dishonesty.
Whilst my 1st experience was outstanding. The 2nd was not good at all. When you pay for something, you expect results, not excuses. I paid in February for a tracing service. I kept getting told "next week" then "we are waiting to download". Then I was left on read. Eventually I was told it was sent to me but it's strange how she couldn't provide proof of said email? I even gave other email addresses the information could be sent to. No offer for a refund, nothing. I used to recommend them, now I definitely won't recommend them to anyone. You cannot offer a service that you actually can't get the information of. I eventually got the information I needed through the court direct. But sad to say, no apology, nothing. Extremely unprofessional as well.
0 replies
14 months ago
Call centre - homeloan legal department headache.
I'm getting very VERY frustrated with Nedbank call centre. I had a homeloan with you guys. The home was sold and there was a shortfall, which seemingly was handed over to vezidebeer attorneys. I called them asking for a statement and they can't give it. I have called Nedbank several times asking for a statement and the one agent tried to help me but she could not, and then I got given different numbers to call, kept being put through to the wrong department etc. It really should not be that difficult to get any statement, I just want at least for this last year as I was made aware in December that my ex husband has not paid that account and I desperately need the statement for legal reasons. It shouldn't be so difficult to get answers.
0 replies
19 months ago
Account suspended because I complained about poor quality
So a few things. One annoyance is with the delivery. It says "order has arrived" and it's two roads away! It's not been with one driver, it's been several. My main complaint is how I ordered (and I should actually know better) a cooked chicken. And let's face it, Checkers in general don't seem to know how to actually cook a chicken - it's either super dry (happened several times) or the one time it looked like someone had taken their hand and pulled the skin off. Yesterday I made a complaint regarding the cooked chicken that was ordered. The quality was so bad. So I gave it to my dog. I couldn't even eat it. Then I get an email today (a day later) to say please provide pictures of the product so that they can investigate - but my account has actually been suspended. Which is amusing. If you were unhappy that I keep complaining about products, then email me, why suspend my account. If you wanted photos, you should have asked yesterday, not a day later. You're welcome to send someone to my house to go through my dustbin to look through the packaging. And come check my dogs stomach to see what the actual chicken looked like.
0 replies
20 months ago
Bank card with incorrect details.
Whilst I previously gave a 5 star review as I do believe Discovery Bank is a bank above the others, I am frustrated with you guys this last week and have tried 2 different avenues to tell you that you need to fix my new card. My details were updated in February (as I got married in January). I still have the email from you guys to say that my details have been updated/amended. I downgraded my account to Gold from the Platinum, so with that, I got a new card. This was within the last week or two. My card was delivered on Thursday, only to show the wrong surname. It states my previous surname. So I called Discovery Bank and the gentleman on the phone said that my account is indeed in my married surname, so why would you send me a card with my previous surname? Then I asked the same thing on Facebook about how I was sent a card with incorrect details - and I was told I had to order a new card to reflect my new surname. How about Discovery sends me a new card (which I will actually not pay for) that has my correct details? This card should have had my current surname, not my previous surname.
0 replies
20 months ago
Mecer laptop not working - email still not responded to.
My husband got a Mecer laptop less than a year ago through Cell C - when he returned it as it's not been working for MONTHS he was given the number to contact regarding the return, that number doesn't exist. Then he was given an email address, he emailed a few weeks ago and has still not received a response. It's pretty pointless being given an email address that doesn't even respond. So for over 2 months now he's been trying to return it or get it fixed as we are paying a contract on something that doesn't work. Kindly give me an email address that does actually work where someone will actually respond? This is very frustrating.
106 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
3 (13.043478260869565%)
1 Star
18 (78.26086956521739%)