Dishonest

The initial service received from this dealer was outstanding but when I think back it is to be expected when their main function is to sell and not care about anything else. An amount was mentioned on the agreement to be paid as a deposit which we paid immediately after signing the agreement not to delay the deal unnecessary. The finance amount was not mentioned on the agreement which was strange but one would think that if there is a change in the finance amount they would inform us, RIGHT? WRONG!!! We were apparently not approved for the full amount and the admin lady thought the sales person advised us and the sales person thought the admin lady advised us. Clearly a non-communication issue which they made our problem. If more was required as a deposit why was this not added to deposit amount mentioned on the agreement? They refuse to pay our initial deposit back. Yes I understand that it is a non-refundable deposit but the fact is we would never have signed the agreement if the information was made known to us before the time. They used the deposit to uninstall the tracker they fitted as a condition of the agreement. We would have taken full responsibility for this if we were at fault but to keep information from a client to get a sale is not cool and also refusing to pay back what is not yours is not good business practice. They were not even prepared to negotiate as I mentioned to them that we are not prepared to take the loss on our own. This is how they trap people by withholding important information and expect the client to ask the right questions.