Don't entrust your business to Profile Doors-YOU WILL REGRET IT!!!

Asked for a quote for two custom size hollow core doors with cut out to accomudate a winbdow, to trim the opening and privode the beads.

A quote was send by Maurreen and no mention was made that they excluded anything I requested-not on the e-mail body or the quote. As such I paid and expected doors which was completed as per my request.

They delivered the doors and I noticed that they didn't trim the opening or provided the cut beads but instead provided me with loose wood sections to do so myself.

THe driver got Lititia to call me and she then said that I should have known that they wouldn't do the trims. I aked her how was I supposed to know if nobody informed me. She simply kept on demanding that I should have known.

When trying to trim the doors myself I found that 2 of the trims they provided was either proken or have production defects. When asking them to get these replace and delivered to me, they asked me to come collect. So again, they mess up and I, the client needs, to bear the consequenses of their poor performance.

I send Otto, the owner messages, as he didn't answer my call on the day the doors was delivered, and Lititia made it know to me that he spoke to her, but still no attempt from himself of Lititia or anybody else at Profile Doors to resolve the issue...

If I knew it was going to be such a mess, and my clients would also be disrupted directly because of Profile Doors, I wouldn't have bought these items from them. I myself won't ever by from them again and I advise everyone else also not to do so, for your own peace of mind and those of your clients.