HM
Hannes M
Active since Nov 2015
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
People will die at the hands of ADT Security
It has now been 4 months that their automated system has been a disaster. When an alarm happens you get the automated call which allows you to cancel it. Whilst you are in the progress of doings so, keep in mind that at the same time you have to disarm your alarm and try to see which alarm was triggered to investigate, you get another call interupting the automated call, which prevents you from completing the automated cancellation. The second call is from an operator which has a long prescribed interaction introducing themselves, asking if all is in order, asking your password, then your name. You end the call and think you can now investigate why the alarm was triggered and to ensure youu make yourself save, and BOOM!!! you get another call taking you through the same process again. During this time, if there is an intruder, you are distracted with all the calls, and the intruder will hear were you are....Well done ADT for pin pointing your clients for the ********... For 4 months they promised to get a technician to call me so that I casn explain to them what is happening, and of course, NOTHING!!! Until you want to cancel...that's the moment ADT proves it's arrogance. So a technician calls me, keep in mind that I am working when he calls. I explain everything but he hints that it is an alarm fault...it isn't the alarm calling me, it is ADT...and their system work perfectly before. One call agent even admitted that there was some change and ever since they have been having issues. So I agree to see him Wednesday and explain t him that infront of him we will trigger an alarm, and he can see first hand what happens with the automated call and all the calls after that...to which he agrees. However he demands that I give him a specific time-keep in mind this call was Monday and Wednesday is 2 days away. I ask him to give me a call on Tuesday afternoon because I am in construction and we get daily requested for site visits ext and that it is impossible for me to give a precise time at that stage. And his response? If I can't give him a specific time then they can gaurrantee me a time slot to see me. Guess what...I lost my cool!!! From his point of view they are doing me a favor to come see me even though I am sacrificing my business time to help ADT reslve their system issues... So I told him that we can't meet... And...above all miracle he decides to call me Tuesday afternoon to book an appointment which I decline to do. Surely I can't expect them to do me favours??? So the same evening I have an alarm trigger...go trough the hell described above. I have installed extra measures almost as an "double check". Sadly crime has spiked in our area. My neighbor was shot and I was the firt to help-for days I smelt his blood when I showered because after he was taken to hospital I shower to remove all his blood from me. He sadly passed away 3 days later. Another elderly couple was held at gun point for 4 hours whilst their house was ransacked. Another neighbor's dog was shot when it intervened. Another tenant moved within a week after also being held at gun point... To get back to the alarm trigger... An hour and five minutes later an early warning goes of, I grab my gun and move towards the front door which is open with the security gate locked. As I am about a meter away a hand grabs the security gate and shakes it...it turned out to be a ADT security gaurd. I didn't expect a security gaurd to come an hour and 5 minutes after an alarm which was cancelled on the automated system and telephonically after the extra calls...What if I pulled of a shot and we ended up shooting at eachother...what if an innocent person died???Would it be fair for me to die as a client after repeatedly reportign the problem? Would it be fair for the security gaurd to die just doing his due dilligence??? ADT- you need to get your **** straight. If it wasn't that both I and your gaurd kept our cool things could have easily escalated...and trust me, if it did there would have been hell to play. As such, you need to provide me with the details of your company as I want to esculate this risk to your employees to the department of labour... Secondly, you need to provide the details of the governing body for security companies so that I can report you to them... Luckily this will no serve as public records...as will my call history
56 replies
17 months ago
Don't entrust your business to Profile Doors-YOU WILL REGRET IT!!!
Asked for a quote for two custom size hollow core doors with cut out to accomudate a winbdow, to trim the opening and privode the beads. A quote was send by Maurreen and no mention was made that they excluded anything I requested-not on the e-mail body or the quote. As such I paid and expected doors which was completed as per my request. They delivered the doors and I noticed that they didn't trim the opening or provided the cut beads but instead provided me with loose wood sections to do so myself. THe driver got Lititia to call me and she then said that I should have known that they wouldn't do the trims. I aked her how was I supposed to know if nobody informed me. She simply kept on demanding that I should have known. When trying to trim the doors myself I found that 2 of the trims they provided was either proken or have production defects. When asking them to get these replace and delivered to me, they asked me to come collect. So again, they mess up and I, the client needs, to bear the consequenses of their poor performance. I send Otto, the owner messages, as he didn't answer my call on the day the doors was delivered, and Lititia made it know to me that he spoke to her, but still no attempt from himself of Lititia or anybody else at Profile Doors to resolve the issue... If I knew it was going to be such a mess, and my clients would also be disrupted directly because of Profile Doors, I wouldn't have bought these items from them. I myself won't ever by from them again and I advise everyone else also not to do so, for your own peace of mind and those of your clients.
0 replies
37 months ago
Never support TRD Motorcycles Boksburg
Since Reconstructed Kawasaki Centurion moved away from doing motorcycles and then closed down, I have been driving all the way from Centurion to TRD Motorcycles Boksburg to support them...but never again. I have to add my voice to all the other clients who has met with their absolute disregard for customer service. I have a requirement for wiring diagrams and after discussing it with Kawasaki SA they told me that I could approach the dealership I support for assistance as they can not give it directly to the public. As such I contacted Michael, which has been nothing but a full on gentleman. He referred me to the workshop manager Marthinus. Michael gave me Marthinus's cell number and I phoned him to explain what and why I needed it. From the word go he was a disgusting character to deal with. He is rude as one can get and told me he was busy and would get to it whenever he get to it. It is two weeks later and up to date he hasn't replied to one of my whatsapps yet and I still don't have the information needed. You will notice that almost 60 percent of the complaints here is workshop related. My advice to you is the following...When buying a motorcycle from a dealership, keep the maintenance side in mind. Don't buy from these guys, I know I will not be supporting them at all. Also note, they are just a dismissive of their clients here as they don't even care to respond. Expect the same at the dealership....
0 replies
49 months ago
Worst ever.. dont supports them
Went to collect and the delivery charge wasn't removed. Got to dispatch and decided to take a portion of the material and have the rest delivered because delivery was billed in error. Peter Mashilo asked the dispatch manager Jacob Thekiso when he can deliver and he simpy said "I can't solve it" and sat down. I had to walk all the way back to the showroom as I couldn't drive around due to a yard sale using most of the parking and the rest of the parking being full of cars. Spoke to Lance about the issue and he phone Jacob who all of a sudden was able to assist with a delivery date...remember a few minutes ago he couldn't. Jacob sgould not be customer facing as he definitely don't know how to interact with clients. Worst service ever. 40 minutes later with an empty yard not even 1 item has been loaded. At this ratebit means that a company like yours can only load 12 clients in a day. Absolutely ridiculous!!!
0 replies
53 months ago
Don't use them...read and protect yourself...
Has courtesy vehicle due to having business insurance and needing a vehicle available at all times. During the insurance call it was never mentioned that it is at their convenience when their departments make themselves available. Currently stranded for 2 hours without resolve even though I pay diligently to ensure to have this service available. Furhermore, the tracker hasn't been installed evem after contacting Netstar and Netstar promising to resolve and contacting Budget Insurance to notify them of it still not being installed. Both parties resolved to address the issue and revert...4 months later still no tracker. This will now serve as a written public notification to Budget Insurance that should there be a loss due to theft that hey have been notified and will be responsible for pay out...Futhermore, I took out the insurance before collecting the vehicle to ensure it is covered should something happen. On my way back from Bloemfontein I needed road site assist which is part of my policy. When contacting Budget Insurance the operated told me that she couldn't find my policy...due to the position of the car being just within the yellow line and me having to be physically in the road, which is a one lane in each directing road, and extremly busy, I had to drive to where the road became a double road and the tyre got destroyed in the process. I am sure everybody knows the section of road between Johannesburg and Kroonstad which is mostly single lane and becomes double to allow for overtaking...
424 replies
67 months ago
DON'T BUY NISSAN FOR YOUR FLEET!!!!!
We were informed by Nissan Midrand that they didn't even have a single top gasket set for a Nissan NV200 in the whole of South Africa. This is one of the most common parts which fails on an engine and thousands of sets are sold daily in South Africa. We were informed that we have to wait 21 days for the parts... We decided to phone Nissan Customer care for assistance. We had to leave request a call back due to the phones not being answer. We received a call back a few minutes later but the phone rang once only and they dropped the call prior to me being able to get the phone out of my pocket. I phoned customer care again struggled to get through and had to leave a message again. Got a call back and the lady then promised to put me through to a manager, but we were again diverted to request a call back. A gent called Byron called back and took the details of the parts in question and informed me he will call back today, which he did. Instead of resolving the issue and assisting to get the part, he informed me that I first need to buy the part and then only they will "try" to make a plan, but there is no guarantees. We as businesses need to loose income or take on expenses to rent vehicle due to Nissan SA being unable to keep the most basic parts in stock....and when they do get it wrong, which they often do, they can't find a way to assist their customers... Nissan SA-only fools can't stock these type of parts whilst you still selling these vehicles...it is time someone catches a wake up.
53 replies
126 months ago
No stock
We have been trying to upgrade our Samsung phones for 12 weeks now and still we are being told that no Telkom store has stock. We are Samsung customers firstly and we chose to be with Telkom as a service provider but it is still Samsung that needs to assure that service providers have stock. How can anyone advertise your product without having stock. This is very poor service. Please help us to sort this out.
75 replies
127 months ago
Out of Stock
It is now 11 weeks and still Telkom hasnt got any Samsung stock. We have still not had a reply from Telkom after we reported them on Hello Peter last week. We cant get hold of their stores or direct sales and driving there everyday is just a waiste of time. Telkom is just full of empty promises...
75 replies
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