JD B

Stay away from this business at all costs

<p>ElectroC assisted us with a geyser issue and were then required to return due to a continuing and ongoing problem with the same geyser 11 days later, for which we were charged separately as if they were 2 independent issues. Despite being fully aware of the fact that both invoices were with our insurer for payment, we received emails for these 2 invoices (1 was 27&nbsp;days old and 1 was 15 days old), including legal recovery charges that were not linked to any real legal process. We were accused in writing of disputing their costs and trying to avoid payment, even though our insurer had already been in touch with them multiple times telephonically and via email to clarify certain information to ensure the claim could be paid in full. Considering we had a 16 year relationship with them prior to this call out, and considering that they had always been paid on time and in full in the past, and considering their invoices were in with a fully-communicating insurer, one would have thought that the professionalism could have been a little higher from ElectroC. Any business on an insurance panel is paid within 30 days and although our insurer didn't send these guys out, we fully expected them to be paid within the same timeframe.&nbsp;</p>