Active since Jun 2016
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2 reviews119 months ago
Santam refuse to complete the ENTIRE job
<p>I had my vehicle at a panel beater 18 weeks ago, who completely ruined my vehicle and sprayed it 7 times. Santam appointed an assessor who aided in getting the vehicle paint job assessed and it was found to be below standard.</p> <p>The only places on the vehicle not sprayed was the hatch and the roof. The vehicle was sent to another panel beater who did such an amazing job, however, the bonnet and 1 side panel was never added to the quote. Now Santam say it is not their problem and they cannot assist. Really? How can it not be their problem? They're the insurer, who should solve the entire problem. I have been ignored on my email requests waiting for a reply. What happened to Customer Service? Leave the client hanging because someone at Santam cannot be bothered?</p>
53 replies
120 months ago
Friday - 13 Weeks Later
<p>My vehicle went in to Contact Panel Beaters, in Noordhoek, for 2 minor scratches, one on each back door.</p> <p>The vehicle was booked in for 1 week, however, today is week 13, and I have just collected the vehicle from another Panel Beater, who was nominated to rectify the roughly estimated R40 000 in damages caused by Contact Panel Beaters.</p> <p>Firstly, Contact had a problem with silicone inside the vehicle from the valet. They had the audacity to say I have to have the vehicle re-valeted to get rid of the silicone. The first spray job caused orange peel and major holes & pin holes. As I was not satisfied, they continued to spray the vehicle 7 TIMES. They said they had to blend the paintwork, which resulted in damaging ALL other panels - which WERE perfect when the vehicle went in to the workshop.</p> <p>Removed panels / parts were clearly not stored properly as one of the door mouldings were so scratched and I was told - 'Oh this was already like this' - but on my next return it had been disasterously sprayed to cover up the damage. And it was a completely different colour to the other 3 door mouldings.</p> <p>Not forgetting, I was contacted 7 times to say the car is ready to be collected, with no obvious quality control or checking taking place prior to my inspection(s).</p> <p>My insurance appointed a mobile assessor to asses the vehicle and it was also inspected by a paint specialist who confirmed the spray job was NOT up to standard.</p> <p>I no doubt refused the offer to have it repaired by Contact Again, they even said they would purchase the vehicle from me :)</p> <p>Numerous panel beaters were contacted & 2 came to inspect the vehicle, but only 1 would take on the mammoth repair task.</p> <p>I can highly recommend D & P Auto Body Works, in Retreat. These people can give Contact Panel Beaters a lesson in how to manage clients and how to do an immaculate job, first time round. No lies, no decpetion, just Quality Assured from the onset.</p> <p>What a 13 week NIGHTMARE! - Don't make the same mistake I did, closer to home is not always better!</p>
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