Giovanna R

The worst customer service at Frank Fowden Cape Town

<p>My experience with Frank Fowden at the Waterfront last Sunday was absolutely appalling. <br />I went just to have my roots coloured, and they charged me R 910. Other hairdressers I've been to charged me max R 500 for roots only including a natural blowdry.<br />When I asked the staff at Frank Fowden to dry my hair a bit because it was completely wet-they did the colour only and nothing else was included in that price-they asked me for an extra R 350!!!!!!! This is robbery!!<br />So, I left the shop with wet hair, and when I told them that I had never heard of something like that in my entire life the lady answered: "We are different". I agree, they are different: they are shameless thieves!!!</p> <p>On top of everything, when I asked if I could recharge my phone for just a few minutes because I had to get hold of my husband and my battery was flat, they said no. I have never received such bad service anywhere, and least of all did I expect it at the Waterfront, which is supposed to be an international location and set an example of service in the country.</p> <p>Lastly, I had to ask for an invoice, since they had no intention of giving me one. i don't know how they could have been any worse</p>