Leigh I

Appalling service and false advertising!

<p>I was recently given a Groupon voucher for the Kalahari Day Spa at no. 28 Grey Villea Str in Meyersdal. To start with, I had to chase after the owner on her cell and eventually after numerous telephone calls I was able to book. Upon arrival at the house in Meyersdal from which the 'spa' is run, there was not a soul in sight. Elena was late for my appointment and I was left waiting on the pavement until she arrived 15mins late. I was asked to wait at the pool area, ( pool was black with algae),  while she sorted herself out. The 'spa' room was freezing cold and no preperation was made for my treatment. The towels smelled like pet blankets, and the gown i was given to wear was filthy and stank.  My face was steamed for about 45 mins and then I was wiped with ice cold water and a mouldy smelling sponge and my face smothered in oil! that was my 'facial'. My pedicure and manicure consisted of a cheap nail polish which bearly coated my nails and a quick file. I am appalled with my visit to this Spa, and the service received from Elena, who claims to have 27 years of experience in the beauty industry. This company has robbed me of R 780 for my disgusting treatments and it is not acceptable.</p>