WD
Warren S
Active since Jun 2016
2
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0
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Reviews
2 reviews89 months ago
Struggling to Cancel Service
I selected both my Voice and ADSL to be cancelled via online cancellation but only my ADSL was cancelled in the end. I realized this when i received an invoice for the active Voice line. Chatting to a consultant online they were not able to tell me why the Voice was not also cancelled with the ADSL as requested. I restarted the cancellation process and will now have to wait 30 days again for which i will be billed for. I am weirdly convinced that this is a money making tactic and as a customer you powerless if they fail to cancel, you just have to pay for a service you are not using.
0 replies
119 months ago
Just Plain Rude
<p>Ok so it sprobably my bad phoning them on a Sunday ,but they have no business hours listed on the web and if their closed no one will answer right!</p> <p> </p> <p>Sure enough someone answered rudely exclaiming that its Sunday and before i could finish my question again rudely telling me to phone back on Monday.</p> <p> </p> <p>So firstly, why answer the phone? What were you expecting?</p> <p> </p> <p>Secondly, if your in a bad mood and your closed why answer the phone? What or who were you expecting?</p> <p> </p> <p>Thirdly, as sure as monkey **** i will not be phoning back on Monday or ever.</p> <p> </p> <p>Regards</p>
0 replies
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