Critchley Hackle Lodge

<p>I made a reservation on booking.com for Critchley hackle lodge, there was free cancellation until 2nd August. The hotel immediately debited my credit card for the 50% deposit. On 4th June, I cancelled the booking at 0 cost. I had to email the group to request them to refund me the deposit. I was told it would be dealt with the manager at CH. However a week later I had to email again - I was fobbed off and told the person was on leave but that they would refund the deposit within 7-10 days. It is now nearly 4 weeks later and there is still no sign of my refund. Eventually the manager came back and said booking.com would refund the deposit, even though booking.com did not debit my card. Suffice it to say that all my emails to the manager are being ignored and I still do not have my deposit. It is simply not acceptable, what do I need to do to get my deposit refunded? This is totally against all consure protection policies. If this si the kind of pre-service a person gets, I certainly will not ever stay there</p>