KB
katlego B
Active since Jul 2016
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
****MERS
BEEN FIGHTING THEM SINCE THE BEGINNING OF THE YEAR AFTER I HAVE ASKED THEM SEVERAL TIMES TO COME AND COLLECT THEIR DECODER WHICH I NEVER OPTED FOR , I HAVE SENT THEM SEVERAL EMAIL AND THEY HAVE STOPPED REPLYING TO ME AND INSTAED LISTED ME ON CREDIT BUREAU that I AM IN ARREARS AND WHEN I ASK THEM ABOUT THE PERSON THAT PROMISSED TO REMOVE MY DETAILS I AM TOLD SHE IS NO LONGER WPORKING THERE ,FUNNY HOW SHE LEFT WHEN I START ASKING ABOUT HER . THEY HAVE ALSO REMOVED MY PREVIOUS POSTINGS FROM HELLOPETER
0 replies
5 months ago
poor service
I have been asking Netstar reward programme to cancel their subscription and they keep telling me its cancelled but to my surprise every month end I find a debit order which affects my bank account .
142 replies
11 months ago
Firstly it was a an ...
Firstly it was a an easy process of receiving a quotation and the agent was very knowledgeable about the product and the benefits and I believe that OUTsurance is the best ,just that on my side they couldn’t beat the price I’m currently paying and they promised to pay the R500 for not beating the price however I would have liked to be covered by them as their service is the best from the service agents so you ask yourself once you get covered by them you will be treated like Royalty.
58 replies
11 months ago
Getting a cheaper qu...
Getting a cheaper quote and a reasonable access was quick and easy
58 replies
13 months ago
Dealing with Tshepo ...
Dealing with Tshepo Sediane has been the best and he makes the process so easy and he is very welcoming, one wouldn’t regret going to We Buy Cars Jhb South Branch
53 replies
14 months ago
NO RESPONSE
Good Day On Air I hope this message finds you well. I am writing to formally express my dissatisfaction with the treatment I have received from your company regarding my account, which has now been reported in arrears on my credit profile. I believe this situation is both unfair and unjustified, and I am seeking your immediate assistance in resolving this matter. In February of this year, I reached out to your customer service team to request the cancellation of my decoder account. During this conversation, I explicitly asked for the decoder to be collected, as I no longer wished to continue with the service. However, despite my repeated requests, I have been informed that there are no customer remarks on your end indicating that I requested a cancellation. This lack of record-keeping is concerning, as it contradicts my consistent communication with your team. Moreover, I would like to bring to your attention that the decoder was ordered under false information provided by your representatives. This has further complicated my experience as a customer and has led to significant frustration on my part. Additionally, I have noticed a discrepancy in your records regarding the start date of my contract. Your system indicates that the contract commenced in February, while another department claims it was initiated in September. These conflicting dates raise serious concerns about the accuracy of your records and the legitimacy of the charges being app**** to my account. Given the circumstances, I kindly request that you take immediate action to rectify this situation. I ask that you cancel the account as I originally requested, remove any negative reporting from my credit profile, and provide me with written confirmation of these actions. Furthermore, I am including the Ombudsman for Credit in this correspondence, as this is not the first time I have encountered issues with your company. I believe it is essential to escalate this matter to ensure that it is resolved promptly and fairly. I appreciate your attention to this serious matter and look forward to your prompt response. Please feel free to reach out to me directly at [your phone number] or [your email address] should you require any further information. Thank you for your cooperation. Sincerely
53 replies
15 months ago
keep lying to me
Bad service they keep on lying to me telling me that someone from the "relevant department" will call me when I ask they say its the Customer Support team however still my issue is not being resolved, I want my credit profile to be cleared as promised, now I am told Thabiso who was assisting me made a mistake by telling me that it will be resolved within 48 hours whereas Thabiso was the person responsible for Hello Peter queries, now she is no longer working with them. How can someone who handles such queries give wrong misleading information and they are not willing to provide call recordings?
0 replies
15 months ago
unfair treatment
After I was told that someone was going to call me, the lady by the name of Padmin called me and told me to pay up the arrears with a settlement or use the decoder which I have always indicated that I was not interested in. when I asked for the call recordings I was told that they could not provide me with the recordings as it's their company policy, however on the 12th of December 2024 a lady by the name of Tshepiso advised that this would be sorted and my name cleared now I am told that she is no longer working with them when I ask that they listen to our conversation, ONAIR is really a **** and I won't let this slide as they have affected my credit profile with their stupid arrears
53 replies
15 months ago
Company ****
Good Day On Air I hope this message finds you well. I am writing to formally express my dissatisfaction with the treatment I have received from your company regarding my account, which has now been reported in arrears on my credit profile. I believe this situation is both unfair and unjustified, and I am seeking your immediate assistance in resolving this matter. In February of this year, I reached out to your customer service team to request the cancellation of my decoder account. During this conversation, I explicitly asked for the decoder to be collected, as I no longer wished to continue with the service. However, despite my repeated requests, I have been informed that there are no customer remarks on your end indicating that I requested a cancellation. This lack of record-keeping is concerning, as it contradicts my consistent communication with your team. Moreover, I would like to bring to your attention that the decoder was ordered under false information provided by your representatives. This has further complicated my experience as a customer and has led to significant frustration on my part. Additionally, I have noticed a discrepancy in your records regarding the start date of my contract. Your system indicates that the contract commenced in February, while another department claims it was initiated in September. These conflicting dates raise serious concerns about the accuracy of your records and the legitimacy of the charges being app**** to my account. Given the circumstances, I kindly request that you take immediate action to rectify this situation. I ask that you cancel the account as I originally requested, remove any negative reporting from my credit profile, and provide me with written confirmation of these actions. Furthermore, I am including the Ombudsman for Credit in this correspondence, as this is not the first time I have encountered issues with your company. I believe it is essential to escalate this matter to ensure that it is resolved promptly and fairly. I appreciate your attention to this serious matter and look forward to your prompt response. Please feel free to reach out to me directly at [your phone number] or [your email address] should you require any further information. Thank you for your cooperation. Sincerely
106 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)