Anonymous U

RIPOFF! And you get embarrassed as part of the customer experience too! Never going back!

<p>I have 3 pairs of shoes that I cherish because they were inherited, which needed some love and restoring. </p> <p>I dropped them at Rocksole to get the leather nicely restored and the soles re-done, having been told that they restore aniques and do a good job. </p> <p>First they gave me quite a whopping quote (seemingly a thumbsuck?). But okay, I thought, if they do a good job it's worth it.  Also, I was promised a discount upon fetching them, because of the large order!... So "OK, they are going to be nice again and that will be worth it!"</p> <p> </p> <p>Forward to two weeks later, when I go to pick the shoes up and have this customer experience: </p> <p>1) I get embarrassed in front of everyone, for asking for the discount that I was promised </p> <p>2) The leather on the most important pair looks the same, still shoddy and not any better & with only the soles replaced</p> <p>3) All of the shoes are scrouched together and have ugly leather creases on the front, which I'm not sure I will get out</p> <p>4) None of the shoes are any cleaner than when I dropped them off and the stiching that was a bit scruffy, was not trimmed with scissors to make it look nice</p> <p>5) The stiching was only done on one side of the leather on the one pair! </p> <p>6) They charged me over R1000 for this job! </p> <p> </p> <p>AND to top it all off they give me a receipt with just a number on it - no itemized billing to show how they got to that amount! When I inquired about the items and the tags with the costs on it, I get pushed around saying "What more do you want, this is what you need to claim VAT." And  simply moved on to the next customer, ignoring me...</p> <p> </p> <p>WHAT A RIPOFF! I could have bought 2 brand new pairs of shoes for that cost and spared myself the wait and bad treatment!</p> <p> </p> <p>Needless to say: NEVER GOING BACK!</p>