Active since Jul 2016
15
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15 reviews8 months ago
Naked Insurance Keeps Shifting the Burden of Repairs onto the Customer
I am extremely disappointed with how my claims have been handled by Naked Insurance. What should have been a straightforward process has dragged on for months with no resolution, leaving me with an uninhabitable spare bedroom and, now, guests with nowhere to stay. There were two separate claims: The first claim: I had to dispute the cash settlement for months before Naked finally agreed to do the repairs. Those repairs ended up being far more extensive and costly than the amount they initially wanted to pay out. To this day, the lounge is still not finished — the contractor has the paint for the second coat, but the job has not been completed. I should not be expected to chase or pay contractors directly, yet that is exactly what I’ve been asked to do. At one point, the loss adjuster even told me to pay a fireplace installer directly, who then disappeared with my money. The second claim: In good faith, I appointed a contractor to ensure the roof was properly sealed so that the repairs could proceed safely — I did my part as the insured to maintain the roof. Despite this, poor workmanship and delays meant that with the very first rains of the season, water poured straight through the “repaired” walls. Now Naked has backtracked on its commitment to repairs and is insisting on a cash settlement — again shifting the responsibility of managing and coordinating contractors onto me. This is not the first time they’ve tried to push this burden onto the insured rather than taking accountability for seeing repairs through. The loss adjuster has poorly coordinated everything from the beginning, leaving me to do the chasing and carry the risk when things go wrong. Given the repeated mismanagement and the time I have spent project managing both claims, I believe it is reasonable for Naked to compensate me for my effort as part of the cash settlement. This is not just about inconvenience — I have effectively been forced to take on responsibilities that should have been handled by the insurer. To make matters worse, when my spouse left a review highlighting our experience, Naked removed it instead of addressing the core issues. Immediately after the complaint, the loss adjuster became unhelpful, refusing to schedule any contractors. I pay for insurance for peace of mind and professional claims handling — not to be left worse off, out of pocket, and forced to act as project manager for my own repairs. What will it take for Naked to stand by its obligations and actually finalise these claims?
0 replies
18 months ago
Shocking Claims Experience and Lack of Resolution
As a long-standing customer of Naked Insurance, and potentially one of your first, I am deeply disappointed by the shocking incompetence and lack of resolution on my building claim. This entire experience has left me feeling frustrated and abandoned by a company I once trusted and recommended to my friends and family. The claim was lodged on 15 September—nearly three months ago—and has yet to be resolved. The claims handler assigned to my case has been anything but helpful, making Naked Insurance look unprofessional and unreliable. Initially, I was offered a laughable settlement of R20,000, which was nowhere near sufficient to cover the actual repair costs. It was only after much back and forth and me going out of my way to get two independent assessments that the payout was revised to R60,000. Even then, this process took far too long, and all the admin and effort fell on me to have the matter properly assessed. What’s even more appalling is that your appointed service provider has the capability to fix my floor but has outright refused to do so. Instead, I am now being forced to accept a cash settlement. This settlement is based on the quote provided by the same unwilling service provider at “insurance rates,” which is significantly lower than the quotes I have received elsewhere. This means I am not only expected to handle the repairs myself—something I shouldn’t have to do as a paying customer—but I am also being left with a shortfall because the settlement doesn’t cover the actual costs. This is not the seamless, customer-focused service Naked claims to offer. I’ve referred numerous friends and family to Naked over the years, believing in your innovative and transparent approach to insurance. However, this experience has left me feeling utterly exposed and questioning why I ever put my faith in your company. I urge you to intervene and resolve this matter promptly. I need a fair settlement that covers the actual costs of repair without leaving me out of pocket or forcing me to take on unnecessary admin. I sincerely hope that this complaint will motivate Naked to live up to its promises and rectify this unacceptable situation.
1 reply
51 months ago
None Existent Service
As always, nothing gets done when contacting the MTN call centre. I have contacted MTN on 3 seperate occasions with nothing but promises that I would be contacted back and of course, as expected and as always we find ourselves here. I'm naming and shaming: REQ000003120805 Millicent REQ000003128099 Mpho Mosito Both Mpho & Millicent don't do their jobs. They don't follow up with open enquiries or follow up on their promises to contact the clients back. I would really like this issue to be sorted out instead of going around in constant circles. Please. Thane Alaerts 0780953938
0 replies
55 months ago
Sent from Pillar to Post 9 times! FNB employs people who can't do their job!
If I tell you that I have spent the better part of an hour just to get my OTP's sent through to the correct number would you believe it?! I cannot understand why I had to probably speak 7 or 8 consultants only for each of them to tell me that they can't help me! I have been sent back to FNB online 5 times! What do you want me to do FNB!!! I literally just can't anymore! Your staff are the very embodiment of couldn't care at all! I need ASSISTANCE, I NEED SOMEONE WHO KNOWS WHAT THEY ARE DOING HERE! PLEASE ASSIST ME!
1 reply
57 months ago
Capital Legacy a legit company?
Been trying to get ahold of both of your numbers to change the debit order account. Both numbers ring indefinitely! I can't help but wonder that when I die this is going to be the response from Capital Legacy, which is nothing! I'm at a point where both my partner and myself will cancel our policies! Get in touch with me urgently, Sincerely your still alive client, Thane Daniel Alaerts 0611729829
1 reply
67 months ago
Sneaky Terms & Conditions on Discovery that should be read twice!
Just dodged another sneaky bullet with this company and its ever changing terms & conditions. It's as if I'm dealing with a 'chameleon' company. Called in (took approx. 30 minutes between the 2 calls, the first was just put down) to just speak to someone after being verified by their computer lady twice! Only for the Discovery consultant to verify me yet again, which defeats the purpose entirely! All this to simply find out that should I purchase the Fitbit Versa 3 for *R4999.00 through the Fitness Device Booster would it cover the R4000 cap that Discovery has on devices and I would fork out the *R999 difference or would they not cover me at all then? The consultant answered that they would cover the cap of R4000 and that the difference would be for my account. I asked if she was sure and she then proceeded to double check and she came back and eventually told me that my initial fears were correct. So to everyone looking to purchase a device through the Fitness Device Booster through Discovery, READ THE TERMS AND CONDITIONS TWICE! So much has changed for us whom have used this benefit before and currently the cash back over 24 months is only *50% from Discovery and 15% - 25% (depending on your status with preferred supplier) with a max of 75% on R4000 ONLY! Should you go over R4000 on a fitness device you will then not be covered at all!!! Thanks for making my dealings with Discovery on a simple question horrible & time consuming yet again. (Oh..and might I add that I sent e-mail the day before I called to find out only to get NO REPLY!) As always Discovery and it's lack of competent employees & systems never ceases to overwhelm my already poor expectations.
2 replies
67 months ago
Gay hating establishment, Poor customer experience & service
Poorest experience I have ever had to date. Gay hating establishment, non customer centric mentality, slower service than local municipalities and a snide, narcissist as an owner/manager that should not deal with the public. What's not to love? To avoid disappointment for short stays in Clarens I highly suggest you avoid this like the plague it is in South Africa.
0 replies
76 months ago
WORST SERVICE EVER FROM ALBERTON SERVICE MANAGER
Never have I ever dealt with a more arrogant individual namely Fanie the "so-called" service manager at this branch! My vehicle has been broken in to so many times I've lost count, forcing me to purchase the very pricey circular lock from Ford themselves, only for me to be told that Ford Alberton will not fit it?! And that I have to take it to a panel beater and pay 3 times the price, namely Randow panelbeaters. Where all the other Ford dealerships are fitting these locks at R450.00 odd and doing the security upgrade for R155.00. His excuse for not wanting to fit it: "He is not a panel beater" and "my door panel is bent". But funny enough, when i took it to Randow panelbeaters they said that the dent is barely visible to the naked eye and will not affect the replacement of the lock whatsoever. I would love to know why this dealership is the only one not honouring the replacement of these defective locks? I am literally sitting with a car that cannot lock, I cannot leave this vehicle unattended at all! I'm beyond the point of paranoid with this as I don't feel safe and I don't have the luxury of waiting to have it replaced. Is this how we are treated after having so much stolen from me and then to be refused on having it fixed properly by a Ford DEALER! This is so horrible! Why is there so much conflicting stories and excuses from this dealership, namely from the service manager, Fanie? It doesn't make sense! Why do they get to choose to be different from all the other Ford dealerships out there and why I are they recommending an alternative by name which is so much more expensive than the dealership itself?
0 replies
84 months ago
Account suspended?
Tried logging in to my Krispy Kreme app only to read that my account has been suspended and that I should contact support. When I email support I get a return e-mail stating that their inbox is full and that I should try to e-mail at a later stage. What on God's green earth is going on there?? I want access to my profile and a reason as to why you as a company deemed it fit to suspend it?! Thane Alaerts 061 172 9829
1 reply
92 months ago
Incompetence that is out of this world
I cannot begin to understand whether it is some sort of competition between your incompetent staff for not being able to follow through and DO AS THEY SAY! Probably hoping that the complaints I have brought to your attention since mid September will magically go away... I am now, contacting you for the 4th time regarding Vitality rewards that I have not received. I am so sick and tired of the 25 minute calls it takes just to get thorough to a useless human on your end that DOESN'T DO THEIR JOBS! I have not received my driving play for the week of the 15th to the 21st of September. I too, now have not received my bonus play for the week that we had to track a 5km walk or run on a fitness device. I do as you ask and I get NO REWARDS! God please tell me when will I get a straight answer from this company?? I am at my very wit's end! Should I come through to your offices and speak to everyone I have dealt with so far in person, will that work? Because calling you clearly doesn't! Thane Alerts **********
1 reply
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