Forced upgrade without any support or options

After many years of supporting and using their products. I am now left in the lurch. 1. They are forcefully removing heets, forcing people to buy their new devices (and no it's not a choice) 2. They have a monopoly on heated tobacco there are no alternatives. 3. They have no support for anyone living over 100km from a city centre (they just ignore them) 4. There are no way to buy their devices online or in store if you live far from a city.