SM
Samantha M
Active since Jul 2016
2
Reviews
0
Industries
Reviews
2 reviews110 months ago
Terrible Attitude and Bad Service
<p>Amanda was commissioned and paid to close our utility account in October last year. It took her until January this year to close the account. Her reason was that the utililties were not refelected on the rates clearance figures. The clearance figures very cleary reflected the utility amounts. In any event, I contacted her via the law firm month after month to say that were still being charged utilities even though the property was no longer on our name. It took her until January to very reluctantly go back and check at which point she realised that she had submitted the incorrect forms. This then affected my final refund as the usage charges were deducted off my credit balance and not only did she refuse to rectify this but she refused to apologise for all the stress that she caused me. There are may other agents that offer a better and far more efficient service. Amanda has a terrible attitude and should retire. Selling a property is stressful enough, don't make the mistake of using a bad agent who will only worsen a bad situation. Stay away from Amanda Avenant!</p>
0 replies
118 months ago
Pathetic Service
<p> I have been a client with FNB for years and have always had access to the slow lounge. Recently i used the slow lounge and discovered that I was charged for this. Upon contacting FNB, I was told that I had to have a credit card as well as a cheque card to qualify and that no correspondence had been sent to me as I was an employee of FNB. I ceased to be an employee in 2013 and informed FNB of this. I had also applied for loans etc, in the interim and had given in my new employers details. FNB failed in their duty to advise me of their new Ts & Cs which they are obligated to and instead have been very rude and dismissive towards me since then. Had I been aware of the new conditions, I would never have utilised the slow lounge as I have no need for a credit card! FNB deperately needs to change their slogan as they are the furthest thing from helpful. Their staff are incompetent, unfriendly, ignorant and dismissive. I demand a complete refund of the amount as they have failed in their duty to keep me updated of their new conditions. Loyisa - RR ********** 4506 should be reminded of her position and should be sent on a course to learn customer s****s.</p>
53 replies
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