Active since Jul 2016
3
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Reviews
3 reviews3 months ago
Excellent and efficient service via WhatsApp
Excellent and efficient service via WhatsApp. Definitely recommend for online fabric purchases
0 replies
37 months ago
Web of Lies
Firstly let me make it known that it has taken a month for me to get to this point it writing a bad review. However they leave me no choice. I logged a call with Mastercare on 23rd Feb to report my faulty gas stove. I received my confirmations of log almost instantly and was impressed 👍🏼. Received a call from technician and he was early by me within the week. Not my regular technician which was unusual as I have always had the same technician for as long as I have the contract with Mastercare. Be that as it may new guy came. Looked at my stove and said he got a job card for an oven. He's not equipped to repair my stove he will come the Wednesday. Strike 1!. Wednesday came & went so did Thurs. Friday I called, he forgot. That should be strike 2 & 3 but Strike 2!. I called Mastercare requesting my usual technician only to be told he does not work my route any longer. I was not happy but asked that the technician be sent soon as it's my only plate for big pots. Weeks went by, nothing Strike 3!. I begin calling regularly & promises are made to follow up and advise but nothing. Called again insisting My usual technician must attend to me. I'm told he's not answering or he's not available. Eventually I got fed up and called him myself. He was definitely available. Now this is where I get so mad. My tech says that he refuses to do any work for them until they pay him what is due on past work of last year. I called Mastercare again and insisted they get my tech and yet again they lie to me and only when I confront them to say that I had just spoken with him do they change their story that he is no longer contracted to them. They said they would get back to me. Eventually do to say another tech will attend to me after 5pm today. Guess what.... No tech now I'm told Saturday. I'm definitely cancelling my contract because firstly they clearly do not treat their contractors fairly yet they are happy to take our monthly debit orders and secondly why should it be such a painful experience to get service that I am paying for.
53 replies
118 months ago
Going Beyond
<p>My daughter received an Exclusive Books gift voucher for her birthday and being the Fanatic that she is, buried her treasure so well that even she could not find it. She repacked her cupboards, bags and searched all the usual hiding places and with a forlorn look on her face admitted defeat and loss of the card. Fortunately her aunt kept the receipt but that did not provide much info except date of purchase, amount, reg ID and store. With little hope I called the store and was assisted by a wonderful lady, Janine, who after hearing my dilemma, took my details and advise she would inquire with the IT dept and revert back to me. The NEXT day the store manager called, Annelise to advise that their brilliant IT dept was able to trace the sale and transfer the voucher to a new card. </p> <p>If that is not going beyond the extra mile for service then I do not know what would be. The simpler way and all too often the only response we get is that there is nothing they can do. So to Janine, Annalise and the IT Dept, a GREAT big heartfelt Thank You for your excellent service and wonderful disposition. It's no wonder you are rated the THE best store according to my daughter, even prior to this incident.</p>
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)