samantha J

Michelin Tyres, keen to take my money not so keen to give me my services....

<p>In January 2016 I bought 4 Michelin Tyres from Tyremart Empangeni, KZN and I also paid for a guarantee which means that I am able to have my tyres rotated and my wheel alignment done for free at a dealer that has these Michelin tyres or at a Tyremart- the communication from Michelin has been very vague. It is now August and I am trying to have my wheel alignment done in Port Elizabeth at the end of this month. My issue with Michelin is that since having gotten my confirmation sms which says I am registered with the service plan, I still have not been given a reference number to use at a dealer  so that I can make use of the services I paid good money for. We have been in communication with the Operational Marketing Manager of Michelin to try and sort this matter out. We contacted him on the 28th of July 2016 to find out about how to make use of my service plan but it is now the 11th of August and they still have not gotten back to us. <br />We paid a lot of money for four XM2 Tyres and a service plan which includes roadside assistance and free wheel alignment and wheel rotation but depsite having PAID for this service, I am unable to use it. </p> <p> </p>