WD
Wayne D
Active since Aug 2016
8
Reviews
0
Industries
Reviews
8 reviews86 months ago
Pathetic service and an uncalled for termination of my account
So I have been a subscriber to Telkom for many a year and on the 25th March was the first time that my debit order didn’t go through as my salary was late by a day. Telkom have gone on and cancelled my entire profile due to a late payment bearing in mind I have never ever missed a payment. Now when I try to have my profile reinstated they telling me that I can’t have my 10mb uncapped line that I had originally and that they can only give me a 4mb line. This is absolutely pathetic service from Telkom as I didn’t ask them to cancel my line nor did anyone from Telkom call me to check why was my payment missed so that arrangements could be made for the payment to go through. I need this resolved ASAP as this is not great customer service and I’m being pushed from pillar to post between the new lines department and the Billings department. If this is not resolved soon then I refuse to pay the R815 and some cents that was for my last billing account and I also demand to have my 10mb line reinstated without any issues going forward as my line was working perfectly up until it was disconnected last Wednesday the 27th March 2 days after I missed my first ever debit order. Please can you call me on my cell ********** 735 to rectify this issue ASAP.
0 replies
88 months ago
Pathetic Service given by Bernie Boggenpoel <BernieB@discovery.co.za> of Discovery
I'm quite perturbed by the level of service I have received from Bernie Boggenpoel ********** who is the Credit Controller in the Billings Services for Discovery. So the whole process of getting Medical Aid for my sister in law has been a tedious affair starting with uCovered because every time we got appointed to a new consultant, they have ended up leaving so we don't know who exactly is our current consultant. My wife reversed a payment of around R6000 from Discovery as that was the incorrect amount that she was debited for. Upon querying the R6000 she found out that there was Vitality that had been included in the amount which was an error on uCovered side as we had asked that no Vitality be included. So that got fixed and a new amount was sent to us by Bernie of R5794 which was still too high compared to the quote that was received. I sent Bernie an email saying to please load the debit order with the correct amount on the 21st January 2019. Today is the 29th January and there has been no reply or communication from her regarding the debit order that i asked her to process. So i took it upon myself to call her to check what is happening and from the get go of the call she was rude and arrogant and she even said to me over the phone "sorry for being blunt but this is not my problem to solve and that i must contact customer service" and while mid call with her she basically just cut the call and transferred me to customer service which is so unprofessional and i think that she owes me an apology as all I'm trying to do is resolve the issue. Is this the level of service that a Discovery employee offers to a paying customer? I have all the correspondence between my wife, myself and Bernie and she claims that my wife's emails were rude. I can forward all the correspondence and please tell me if they were rude? I'm appalled at the level of service that I received from Bernie Boggenpoel and all i want is for this matter to be resolved and i believe that an apology from the above consultant is deemed necessary.
105 replies
99 months ago
Poor repair time and no customer service
Hi Guys, I must first commend Telkom for the period between January and November last year because my line was golden and worked like a charm. It was the best 11 months of my 3-5 year association with Telkom. From the start of November last year to date I have had endless problems with my line in that it is very intermittent or has no connectivity. I have done the due diligence of reporting fault after fault to Telkom and each time the fault gets closed but a few days later the problem is back. My last reference number that I have for the open fault is 468CRK180118. Please can you tell me if this is good customer service that on the 30th or 31st January they only then find out that the problem is an actual underground cable fault when i reported the fault on the 18th January 2018. 13 Days after a fault was reported then you are only finding the actual problem. Is the company inefficient or are their workers inefficient? So earlier on today i had to once again call the call center to find out what is going on hence the above explanation of "there is an underground cable fault" being told to me. Cool happy with the explanation, then comes the part where i ask for an ETA of the cable to be fixed and lo and behold I'm met with silence. Then asking if the consultant is still there i get a response and i ask yet again with no reply or satisfactory answer. I ask the consultant if they could please send an email to whoever asking when my line will be repaired as this is been going on since November last year and each month Telkom are quick to take their monthly installment but are never ever as quick to fix a problem. The lady that I spoke to said that there is no way in getting in touch with the people involved in doing the repair to which i was quite perplexed because in my mind how does a company as big as Telkom not have any means of communicating with the contractors who do the repairs. Getting even more frustrated i asked to speak to the supervisor (Eric). He was rather helpful in that he said he sent an email off to the escalation department as well as the cable repair department and said that he would give me a call on Monday the 5th February with an update. I'm actually hoping that he calls me back as I'm at my wits end and don't know who to approach with this problem as I'm currently unemployed so i need my internet to be working at all times while I'm searching for a job because I have CV's to send out as well as Skype Interviews to do but how can i do this with no Telkom Internet? Please if i need to beg i will beg someone to follow up with my fault so that i have an estimated time as to when the cable will be fixed so that my line is stable. Also I don't want to hear the story that I'm too far from the exchange because I'm on a 10MB uncapped package but my speed is 8MB and i get download speeds of between 7.5-7.8MB which was from January to the start of November last year. I have also been informed by the numerous of technicians which have come to my place that the MSANG system is what i need to be on as it is newer and more stable than the old system which is currently in place only for them to tell me that this system is already installed at the City Deep exchange and waiting for Telkom just to flick the switch. Upon telling the call center technicians this they said that it is at the discretion of the technicians to move me over to the new system. Is Telkom keeping the new system only for businesses as they generate more income for Telkom and if so then what am i paying a month installment for a service which I'm not getting? In closing, i need answers and I need them yesterday and I hope that someone in an authoritative role will give me a call on my mobile to explain exactly what is going on so that i will have peace of mind and also the necessary credits need to be allocated to my account. Regards, Wayne
210 replies
100 months ago
Poor repair time and no customer service
Hi Guys, I must first commend Telkom for the period between January and November last year because my line was golden and worked like a charm. It was the best 11 months of my 3-5 year association with Telkom. From the start of November last year to date I have had endless problems with my line in that it is very intermittent or has no connectivity. I have done the due diligence of reporting fault after fault to Telkom and each time the fault gets closed but a few days later the problem is back. My last reference number that I have for the open fault is 468CRK180118. Please can you tell me if this is good customer service that on the 30th or 31st January they only then find out that the problem is an actual underground cable fault when i reported the fault on the 18th January 2018. 13 Days after a fault was reported then you are only finding the actual problem. Is the company inefficient or are their workers inefficient? So earlier on today i had to once again call the call center to find out what is going on hence the above explanation of "there is an underground cable fault" being told to me. Cool happy with the explanation, then comes the part where i ask for an ETA of the cable to be fixed and lo and behold I'm met with silence. Then asking if the consultant is still there i get a response and i ask yet again with no reply or satisfactory answer. I ask the consultant if they could please send an email to whoever asking when my line will be repaired as this is been going on since November last year and each month Telkom are quick to take their monthly installment but are never ever as quick to fix a problem. The lady that I spoke to said that there is no way in getting in touch with the people involved in doing the repair to which i was quite perplexed because in my mind how does a company as big as Telkom not have any means of communicating with the contractors who do the repairs. Getting even more frustrated i asked to speak to the supervisor (Eric). He was rather helpful in that he said he sent an email off to the escalation department as well as the cable repair department and said that he would give me a call on Monday the 5th February with an update. I'm actually hoping that he calls me back as I'm at my wits end and don't know who to approach with this problem as I'm currently unemployed so i need my internet to be working at all times while I'm searching for a job because I have CV's to send out as well as Skype Interviews to do but how can i do this with no Telkom Internet? Please if i need to beg i will beg someone to follow up with my fault so that i have an estimated time as to when the cable will be fixed so that my line is stable. Also I don't want to hear the story that I'm too far from the exchange because I'm on a 10MB uncapped package but my speed is 8MB and i get download speeds of between 7.5-7.8MB which was from January to the start of November last year. I have also been informed by the numerous of technicians which have come to my place that the MSANG system is what i need to be on as it is newer and more stable than the old system which is currently in place only for them to tell me that this system is already installed at the City Deep exchange and waiting for Telkom just to flick the switch. Upon telling the call center technicians this they said that it is at the discretion of the technicians to move me over to the new system. Is Telkom keeping the new system only for businesses as they generate more income for Telkom and if so then what am i paying a month installment for a service which I'm not getting? In closing, i need answers and I need them yesterday and I hope that someone in an authoritative role will give me a call on my mobile to explain exactly what is going on so that i will have peace of mind and also the necessary credits need to be allocated to my account. Regards, Wayne
105 replies
103 months ago
Pathetic Service
So i placed an order for delivery using the Appetite App at Nandos Alberton Crossing. 10-15mins later i get a call from their call center to say they don't do deliveries from Nandos anymore and that i should call the store to place an order for delivery. So i asked them why do they still have the store advertized on the app and he told me that they are in the process of removing Nandos from the app. As a customer its not my problem that they still have the store on the app and if they had good customer service they would have made a plan to get the food to me even if it was this 1 time but the guy was so anti helping me so i will never use this app again and if anyone from their head office would like to chat to me they can private message me for my details.
0 replies
108 months ago
Unhappy with the service and infrastructure in the area
<p>Dear Telkom,</p> <p> </p> <p>Your internet service and product is pathetic. I have been battling for almost a month now regarding my internet speed. When i first got my 10MB uncapped line i was getting speeds of between 7MB-8MB. For the last month i have been struggling to get 3MB-4MB and on some occassions i have been achieving a download speed of 100KB and I'm not even capped.</p> <p> </p> <p>Technicians call and say they are in the process of fixing the problem but the problem never ever gets fixed. I even called Afrihost to get a quote from them as I'm on the verge of cancelling my subscription with Telkom as you guys cant fix a problem. When i called Afrihost they told me that the exchange can handle a 20MB line yet telkom always come back to me saying that the most the exchange can handle is 10MB. So who is lying to me? Why cant this problem of mine be fixed and if a technician comes to my house i refuse to pay the call out fee as there is no fault at my house and my home setup has been confirmed to be 100% and working by a Telkom technician but he is more than welcome to come and check it out again.</p> <p> </p> <p>The infrastructure needs to be upgraded at the exchange to provide a better service by installing fibre cables or upgrading the equipment or copper cables in the area or opening more slots as it seems that the area exchange is becoming congested.</p> <p> </p> <p>Please can you call me on ********** 735 to chat about this problem oh and another thing, i have been with Telkom for a while now and their records still show that my cell number is incorrect and everytime i call in to log a fault i have to correct my cell number. Please can someone ensure that it has been changed on the system as I'm tired of fighting with the call centre agents when they ask for verification of the account holder.</p> <p> </p> <p>Regards,</p> <p>Unhappy customer Wayne Daniels</p>
448 replies
114 months ago
False Advertising
<p>I just recently ordered a 10MB uncapped line based on the online area check to see what is available in my area. The following website https://secure.telkom.co.za/today/ucm/ when i put my physical address in said our area is capable of up to 10MB so i accepted the line upgrade.</p> <p> </p> <p>Today i get a call from Telkom saying that they only can offer up to 8MB in our area. My question to Telkom is why false advertize what they can offer so that when clients upgrade their lines then they get told that Telkom cant offer what is advertized?</p> <p> </p> <p>I'm tired of Telkom promising the world but delivering nothing. If they promise 10MB online they need to live up to that statement and upgrade the area to at least offer 10MB as this is false advertising to entice customers to sign up with them.</p>
56 replies
118 months ago
Awesome assistance and super fast turn around time
<p>I called Discovery Insure and was put in touch with Kevin Du Plessis. He listened very attentively to my problem, came up with a solution and got the ball rolling for my cell repair claim. Within a few hours of the call they had arrived at my door to collect my phone and it will be reapired by later today and i might even get it back later today or tomorrow.</p> <p> </p> <p>Thank you for your quick and speedy service as I really appreciate it.</p>
53 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)