Yuda Y

Disappointing service and product quality.

<p>On 16/06/16 I bought a Burberry jacket from the Burberry in Hyde Park, Firstly they forgot to remove the security so I had to travel back to Hyde Park from Boksburg for them to remove it. Due to me traveling overseas(Which I have the plane ticket to prove)  Which the jacket stayed in my wardrobe. Upon returning, I saw that the jacket has a scratch and what looked like it was filled with polish, I went back to the store on 13/08/16 to show this, the lady who received the jacket from me said that she can see that jacket hasn't been worn.  I then got a call from the Manager( Emily) 17/08/16  who told me that she contacted head office and because It was after 7 days they can't do anything about it( Working in the retail industry I am fully aware of the 7 day return policy but I don't expect such poor quality from Burberry and feel something should be done about this). The manager went on to say that they can't help me even when I asked if they could repair it. I asked if she she could please find out what they can do to resolve this issue. To date I still have not heard from the manager with regards to this issue. I feel that the store should check the products properly for damage on clothing, The Jacket only had a Barcoded sticker(No Product tags).  I would really like to get this resolved.</p>