MOGIE G

Service rendered by CMH NISSAN HIGHWAY DEALERSHIP

<p>I have purchased a Vehicle form CMH Nissan Highway dealership and took ownership of the vehicle on the 29th July 2016.  There were many occasions that I have contacted the dealership principal with regards to the numerous defects that I had experienced in the first 2 days of regular driving and I didn’t receive any positive feedback. The following are events that lead to my dis-satisfaction of the after-market service experienced at the branch:</p> <p> </p> <p>1.      29/07/2016 – At the time of taking delivery the following were noted;</p> <p>1.1.The spare tyre was flat with evidence that it had been repaired with numerous plugs.</p> <p>1.2.The Service light came on. Checked the service book there was no record. Was told the service was done. This was also noted on the file in the presence of Finance Consultant, Pammy Govender.</p> <p>1.3.I was promised the above will be sorted.</p> <p> </p> <p>2.      02/08/2016 – Brought vehicle back to your dealership and spoke to the Sales Rep Mvuseni.</p> <p>2.1.Indicated to Mvuseni the various defects in point 5</p> <p>2.2.Mvuseni indicated he will book the vehicle.</p> <p> </p> <p>3.      03/08/2016 – Preshen, my son phoned Mvuseni as a reminder per request from Mvuseni.</p> <p> </p> <p>4.      04/08/2016 – Received call from Samantha confirming the vehicle was booked on the 8 August 2016.</p> <p> </p> <p>5.      07/08/2016 – Mail sent to Mvuseni:</p> <p>In line with the 30 day policy I have discovered the following:</p> <p>5.1  Clutch and flywheel is extremely noisy when the engine is hot</p> <p>5.2  Brakes still has that knock noise, initially was pointed out and the cause of this is the control arm bushes</p> <p>5.3  Service warning light, we was told the service was done</p> <p>5.4  Left passenger door button is unlocking while driving</p> <p>5.5  Spare tyre, replace with the correct size</p> <p>5.6  The alignment is off, the car is pulling to the right</p> <p>The above has been brought to your attention on the 02-08-16. Please ensure that all the above defects are resolved 100%.</p> <p>6.      10/08/2016 – Preshen phoned Lee about the various defects.</p> <p>7.      11/08/2016 – Phoned Samantha – Says they will remove gearbox to check clutch.</p> <p>8.      15/08/2016 – Phoned lee who confirmed he approved R7000.00 on clutch. Preshen was also advised that the fingers of the pressure plate was broken</p> <p>9.      17/08/2016 – Drove up to check progress on Vehicle. 18/08/2016 – Phoned Shaun, no parts.</p> <p>10.  19/08/2016 – Phoned Samantha – Indicated that Lee was supposed to phone which did not happen.</p> <p>11.  22/08/2016 – Phoned Samantha – Still no parts.</p> <p>12.  23/08/2016 – Samantha phoned – The parts have arrived.</p> <p>13.  23/08/2016 – Preshen drove and ****k to Shaun who confirmed the part was damaged.</p> <p>14.  23/08/2016 – Requested for courtesy vehicle as it has been 18 days we did have position of the vehicle .</p> <p>15.  24/08/2016 – Phoned Shaun – part came but still incorrect.  Still waiting for part.</p> <p>16.  25/08/2016 – Mr M Govender phoned, was advised the releaser bearing was incorrect.</p> <p>17.  25/08/2016 – Phone Samantha – Part arrived, Preshen drove up to inspect part, and was told by Lee that the vehicle will be ready on Friday the 26/08/2016 and that I will be called to fetch the vehicle</p> <p>18.  On Friday (26/08/2016) Preshen drove up without receiving any calls. Upon arrival Preshen spoke to Lee to hand the keys of the courtesy car who didn’t give any feedback on the vehicle. Preshen  left without the vehicle and advised Lee that we will send him any email</p> <p>My point is that we have purchased a Vehicle and discovered major defects on the vehicle of which this should have been picked up by the dealership. It is now onto the third week and the vehicle is nowhere near completion. Will it be another three weeks for the vehicle to be ready, by then I would off already payed my first instalment to Nedbank and wouldn’t have the vehicle because all we were given is just excuse after excuses by the dealership.</p> <p>The service received is totally unacceptable from a dealership that is so long in this industry.</p> <p>Three issues that the dealership is giving me the run-around to resolve</p> <p>·         Replacement of clutch, pressure plate, and releaser bearing</p> <p>·         There is still a vibration on the brakes, My husband advised that this can on be that the control arm bushes are worn off</p> <p>·         The alignment is off</p> <p>·         The spare tyre is not in accordance to the factory specs  </p> <p>·         The front left door lock</p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>M Govender</p>