WM
Wilna M
Active since Sep 2016
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Worst Customer Service Experience
I purchased electricity this morning for R65 after we ran out overnight and urgently needed power. I acknowledge that I did not correct the phone number on the request — that was my oversight. However, I have always been able to retrieve the meter number directly from the app if needed. Unfortunately, the purchase history tab is no longer visible on my app, and I was unable to access the number. I contacted customer care for assistance. First call: I was advised that they could not assist because the MyMo account is in my mother’s name, despite the fact that I have full signing power and use my own bank card. I was told her full ID number was required. The agent directed me to where the icon should be on the app, but it was still not visible. I was informed there was no alternative solution without her ID number. Second call: After providing my ID and was successfully authenticating via my banking app and provided my mother's ID number, I was told assistance could not be provided because the last four digits of my bank card allegedly did not correspond — despite the card being in my hand and the details being correct. I was then instructed to go into a branch. When I asked to speak to a supervisor, the response was simply, “I don’t know, I will see if there is anyone available.” This level of service is extremely disappointing. The electricity token can only be used for the specific meter it was purchased for. I have completed similar requests before without any issue, so it should be visible on your system. I was fully authenticated and provided all required information, yet I am still unable to receive R65 worth of electricity, which is, face it, approximately nine units, not a great amount, but which I urgently needed. In the process, I have already spent R80 on airtime and am now being told to visit a branch that is not nearby. This is not a case involving ***** or access to funds. It is a small electricity purchase, and the handling of this matter is unreasonable and inefficient. Standard Bank’s service in this instance has gone from bad to worse. I request that this matter be escalated immediately and resolved as a priority, not a - “I don’t know, I will see if there is anyone available.”
168 replies
25 months ago
Badb folow up service
Still waiting after 4 days for a battery under warranty to be replaced. We did not have the receipt when we went there on Tuesday and was told it is not a problem, we can collect the replacement that afternoon. After 1pm, we called to confirm as we needed to arrange for transport. That is when the excuses started, we need the original receipt for SABBAT. We called SABBAT head office and was told the supplier can print it for us. Duane the said no, he cannot as it is sent to head office. We requested the number to call them, but he didn't want to give it and advised he will call. Today, Friday, when we called he advised he still can't help us as the rep is in Johannesburg. Therefore we won't have a vehicle for the weekend either. Terrible communication and service received from company. Big on promises when you pay, but 0 delivery on follow through.
0 replies
Review Distribution
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2 Star
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1 Star
2 (100%)