Unacceptable service with excuses and endless delays with Rene-It Sandton

Our Insurance, Miway uses Renew-It Sandton, so we took it there to repair my car after our accident in December. We are now in the fourth week without my vehicle and only now are we being told it will “hopefully” be ready for collection on Friday. This is completely unacceptable. Initially, we were told the repairs would take one week. When my husband dropped the car off, the timeline changed to 10 working days — which is already two weeks, not one. That should have been our first red flag. They also emailed my husband the wrong address! It was their previous address, so my husband ended up driving around unnecessarily because of their incompetence! After a week, we were informed that additional frame damage had been found and a part needed to be ordered. It then took two days for Miway to approve a pirate part. The panelbeaters were unable to source that part, so a new claim was submitted for an after-sales Ford part — which took another two days for approval. By the time the correct part finally arrived (last Monday afternoon), the panelbeaters had already had my car for two full weeks. Today’s update? They had a meeting about getting my car finished. A meeting? At this point, action — not meetings — is what’s required. We are now being told the car will be ready on Friday. After four weeks. This level of service from both MiWay and Renew-It is extremely disappointing and infuriating. My husband has communicated our frustration to both parties, yet there seems to be no urgency and no accountability.