LS
Lenorae S
Active since Sep 2016
2
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2 reviews62 months ago
Left in the dark by South Africa Travel Online
I had booked a cruise for my family and another family.for Dec 2020. Due to lockdown the cruise was cancelled and we were offered vouchers and possible 2021 dates. The 8 March I called Victor, our consultant, he advised ne that all cruises were cancelled for the season. I then asked him if I could request a refund, he stated that a refund was possible. I needed to send an email requesting a refund. I sent the request on the 8 March 2021. To date i have not heard anything. I sent a follow up email on the 15 March. Nothing. I have called Victors cell phone and landline....but no response. I have tried calling the landline....Nothing!!!!!!!! Nobody is responding to my emails neither my calls.
0 replies
117 months ago
Old Mutual, please give me CLOSURE!
<p>On the 08 April 2015 my father passed away and I advised Old Mutual of his passing. I am the executor of his estate. They informed me that he had a death policy and that they required documentation in order to process the claim.</p> <p>On 04/03/2016 I submitted all the documents that were requested by them, this included, a GP's report. On the 18/03/2016 I was then notified that they required a specialist report, I then made contact with the specialist and received his report which was emailed to Old Mutual on the 08/05/2016.</p> <p>After much phone calls to the call centre, eventually I received an email on the 26/05/2016 stating that they now required medical reports from my deceased dad's medical aid. On the 01/06/2016 I submitted all his medical aid records.</p> <p>On 26/05/2016 I logged a complaint (ref#CA ********** 3) to Old Mutual and followed up the complaint with another e-mail on 01/06/2016, but to date I have not recieved an update on my complaint.</p> <p>After submitting the medical aid reports, on the 07/06/2016, I received another email from Old Mutual stating that they needed more information from the specialist. I was told that the documents was faxed to the dr, I then called the receptionist and she advised that she had not received any documents. Susequently, the documents were sent to the specialist.</p> <p> </p> <p>From the 07/06/2016 ,I have called into the call centre every second week, only to find out that the claim is still pending. According to the specialist, he has sent all the documentation required.</p> <p> </p> <p>6 months has passed and to date my father's estate is still pending. I am unable to wind up his estate.</p>
53 replies
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