AN
anneline N
Active since Sep 2016
5
Reviews
0
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Reviews
5 reviews37 months ago
Bravo group will omit finer detail and ignore you when they cannot fulfill promises- anything for a quick sale
We have been chasing for replacement MATTRESSES for months! I use bold letters because we had purchased TWO mattress and base sets. Due to the financial strain covid had caused we were unable to purchase our warranty but the sales rep at sleep king Phoenix was more than happy to explain that we could purchase the warranty for the mattresses at any time in which we had the funds. After numerous visits to the store we then were told that an inspector will come through to have a look at the products and assess if a replacement is needed. When visiting the property he inspected both mattresses and confirmed the poor quality of them. We then went onto purchasing our warranty. Please bare in mind that neither the store sales person or inspector said anything about the warranty only being for one mattress. We then received email advising that the mattress we purchased was no longer being manufactured however and make closer the our ones will be available. We noticed that mattress was referred too in singular and we questioned this on email. The customer care officer fails to read email threads, fails to listen to customers and fails to "resend" documents. We are sleeping on mattresses which are damaging our bodies and want to get what was promised to us. Please listen to all calls and read through all emails regarding this matter. I have even requested for call recordings as I'm going to refer this to the NCC - nite that emails are being ignored! We are due 2 new MATTRESSES and not 1 as your sales rep, your inspector, your customer care consultant have all failed a consumer. Given an instruction to go to the store yet they themselves don't know what's going on??? I have even resorted to contacting CEO Mr Govender via LinkedIn to complain about the pathetic service but I see he is no longer with the business. We need our MATTRESSES¡!!!!!!!
0 replies
73 months ago
Nedbank does not respond to emails/applications after being told process is simple
I have attempted on more than 3 occasions to have 3 months payment relief applied to my loan and credit card account however im still receiving smses from nedbank advising that i should ensure that funds are available. Since the 25th i have been receiving notifications that debits are being requested but there are no funds. I have emailed nedbank 4 times and completed the online form for the loan account and credit card. This is really bad service as I've even attempted calling in, the call is dropped. I am also unable to cancel the debit order with my bank as i need to contact nedbank to do so. Would really appreciate feedback as soon as possible as ive been waiting for weeks now
315 replies
106 months ago
FNB contact centre agent provides incorrect information, funds not returned
<p class="MsoNormal" style="font-size: 11.701pt; line-height: 140%;">I currently have a temp loan with FNB and a amount of R5234.71 was meant to be transferred to me account <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T5:today">today</a>. I needed this funds to pay for my mum’s hospital bills</p> <p> </p> <p class="MsoNormal" style="font-size: 11.701pt; line-height: 140%;">As I have budgeted for the temp loan amount of R5900 and interest to be taken from my account at the end of the month. I did call up on Tuesday the <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T7:08/08/2017 at 15:41">08/08/2017 at 15:41</a> and spoke to a gentleman who did not verify my account but chose to rather give me advice. I explained the situation and confirmed that the funds will be transferred to my account during the course of the week. He then stated, and I quote “you have nothing to worry about, just call the number that you have dialled (<a style="font-size: 11.701pt; line-height: 140%;" href="tel: ********** 404"> ********** 404</a>) and choose option 3, you will come through to the temp loan department and you will need to explain the reason you need the funds reversed, I can assure you that the reversal will be done immediately due to the nature of your request” I asked for reconfirmation and he mentioned that when the funds are taken I will need to call up immediately. I did follow what was advised and spoke to a consultant <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T5:today">today</a> by the name on Nikita Visagie, she then stated that this information given to me was incorrect and FNB will “see” if they can approve the reversal and it will take 24 to 48 working hours for feedback to be received. I then pleaded and advised that I have already made arrangements for these funds due to the advice given on the <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T2:08/08/2017">08/08/2017</a>. She stated there’s nothing that she can do. A reference number was sent through ( ********** Q). I then called back to check if there is anything that can be done and spoke to Nonkhluleko Mpanza who then advised she cannot help and will transfer me to Nikita Visagie again. I work in a contact centre myself and I am very aware that all calls are recorded for training and quality purposes, please can you listen to the call received from terminating number ending with 1854, FNB number dialled: <a style="font-size: 11.701pt; line-height: 140%;" href="tel: ********** 404"> ********** 404</a> at <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T1:15:41">15:41</a> for 3mins41sec. I need my funds <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T5:today">today</a> please. I was given the incorrect information by an FNB employee and im given conflicting information from others. Please complete checks on my accounts, all funds that’s due to FNB in anyway is always paid on time. I need to pay the hospital by <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T1:4PM">4PM</a> <a style="font-size: 11.701pt; line-height: 140%;" href="calendar:T5:today">today</a>!!!</p>
56 replies
107 months ago
FNB contact centre agent does fraud and funds removed without customers authorisation
<p>I have just had R517.46 stolen from my account. On the 4th of July I received a call from an agent by the name for morall. She advised that with the R200 charges I get on my platinum cheque account I will be able to get a premium credit card. I then enquired if my credit limit could be increased if my status will change. The agent completed a credit check and then advised that it could not. I then advised that I want no changes to be done. I want my gold credit card to stay as is and my platinum cheque account to stay as is. This call lasted 5mins and 33 sec from number ********** 077. I have now noticed on my cell phone banking my card shows a zero balance and a new account called PRM CARD has been added. I received 2 smses confirming the debit of R517.46 and I also received an sms advising that my credit card account is in arrears. I spent 45mins on the line this morning waiting to speak to someone I had to eventually hang up. When I dialled the number on the sms a lady by the name of clementine says I am through to the collection's department. Once again i will state that i want my credit card to stay as the gold credit card and I WANT MY MONEY BACK NOW!!!! If I don't receive feedback or confirmation that my funds have been put back today I will be reporting this to the ombudsman. I work in a contact centre and I am part of senior management, I want the agent disciplined and my funds returned. It's such a shame that your own bank takes money from u</p>
56 replies
117 months ago
cell c attempts to scam money after account has been cancelled for 4yrs
<p>I have been sent a threatening email from MBD debt solutions advising that I owe Cell C R84.86 and that Cell C demands payment. I have not had an account with Cell C for over 4 years. I did attempt contacting MBD on (011) ********** with reference number: ********** ********** 34. I spoke to a consultant by the name of Bogo. He is very determined that I have an account with Cell C and I have not paid my account. I have explained that I did respond to the threathing email and advised that I will get in contact with both Hello Peter and the ombudsman. He did not acknowledge this. I then mentioned that all this is uncalled for as I do not have an account with Cell C and this will affect my credit record. He then stated "why don't you just pay the amount so your credit record is up to date" i did advise that I refuse to give money away for free. I DO NOT HAVE AN ACCOUNT WITH CELL C AND I DO NOT OWE ANY MONEY!!! Please get my details out of your system and MBD'S system immediately.</p>
106 replies
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