Melanie Van Der Merwe

BAD ATTITUDE

<p>I recently got married at this venue and I will not recommend this venue to anyone. The venue looks amazing but when they sell the venue to you, they promise the world... all we got was empty promises and BAD ATTITUDE. From day one we were told that they were to contact all our suppliers to set up appointments to meet and finalize arrangements. We were then told on email and in person they never said that, although it came from 3 different people. My husband was challenged on email by  the owners son regarding this saying we are lying as they never said that. When we met face to face he had had bad attitude and gave us a halfhearted apology saying “I’m a man and if you come at me I’ll came at you..”  On our wedding day we were running around to co-ordinate stuff as we were promised that someone from Management will be in each area coordinating, even making use of 2 way radios. Once again the owners son said he’ll personally be on site to co- ordinate from the arrival area. He was nowhere to be found only showing his face later the evening while packing up to ask how it went. I even had to make a call from the gardens during our photoshoot to ask them to send out the snacks for the guests. On arrival it was found that the arrival drinks were not ready for the guests who would be arriving in less than 10 Minutes. At the guests arrival time my husband asked owner  for the drinks as the guest were arriving, to which he responded tapping his finger on the table “ I can’t have the drinks standing outside for 30 minutes”.. He then walked away to only come apologies later,  2 minutes before the start of the ceremony that they had the wrong time. We however submitted all the times to them on numerous occasions. The owner and his wife were even fighting with one of our guest later that evening in the kitchen over a two pin plug which costs R15.00 accusing him of stealing the plug. My husband found the plug later as guests were using the plug to charge their phones.  The owners son came to us that evening to ask how evening went and my husband said he isn't happy about certain things to which he responded “ We’ll chat later as I also have something to say to you..”. The attitude of these people Stink, and they should be taught what real customer service is all about!</p> <p> </p>